Business Services Specialist II

This position provides customer service, clerical assistance to office staff, compiles and maintains records of business transactions and office activities, and handles basic data entry. Job Responsibilities... • Perform sale day administration functions, including front counter, collecting & posting payments, matching titles with invoices and checks, customer service, data entry, filing and routing, etc. • Provide quality customer service through fact to face and phone support. Answer questions and provide support. • Perform basic data entry into the AS 400 computer system, and download digital image of vehicles into the system if instructed. • Prepare, issue, and send out correspondence, bills, invoices, receipts, checks, or other documents. • Copy data and compile records and reports. Sort and file documents. • Operate office equipment, such as copier, fax machine, scanner, postage machine, etc. • Answer phones, convey messages, and run errands. Greet and assist customers. • Stamp, sort and route incoming mail and Airborne/FedEx packages and letters. Drop off and pick up mail at the U.S. Post office on a daily basis as needed. • Prepare outgoing mail with sufficient postage and ensure daily mail is posted. Prepare Airborne/FedEx labels via computer and printer. Assure items mailed are properly packaged, labeled and addressed, and replenish mail machine postage meter as required. • Perform sale day administrative functions including front counter, collecting & posting payments, matching titles with invoices and checks, customer service, data entry, filing and routing, etc. • Provide quality customer service through face-to-face and phone support. Answer questions and provide support. • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. • Actively participate in support of all safety activities aligned with Safety Excellence. • Perform other duties as assigned by management. • May be required to work overtime (more than 40 hours per week) as business needs dictate. Qualifications: • High School Diploma or equivalent required. • Prior clerical or administrative experience required. • Valid Driver’s License and safe driving record required. • Good communication and organizational skills required with strong attention to detail. • Basic computer software skills required. • Commitment to providing excellent customer service required. • Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.). • Ability to sit or stand for prolonged periods of time. • Ability to perform repetitive data entry tasks; manual dexterity. • Vision abilities required include close, distance, and depth perception. MSCOX