Commercial Outside Coordinator (Manheim)

• This position is responsible for working closely with accounts to coordinate vehicles and/or other units for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow. Any given day at the office might find you doing the following: • Manage account relationships, maintaining effective communications and ensuring customer requirements are met. •... Review and update condition report; approve and audit vehicle repair report. • Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value. • Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems. • Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. • In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc. • Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles. • Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. • Perform other duties as assigned by management. QUALIFICATIONS Minimum • High School Diploma/GED and 3 years experience in a related field (auto, logistics, transportation, customer service, etc.). The right candidate could also have a different combination, such as any level degree/certificate beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years experience in a related field • Requires strong knowledge in Microsoft Office and math competency at a high school level or above • Excellent written/oral communication skills • Customer service experience • Ability to drive both standard and automatic transmission vehicles • Excellent collaborations skills to work effectively with teams throughout organization • Ability to work outdoors 80+% of the time in this role Preferred • Degree in related discipline • Experience in auto, customer service, call center, transportation, or logistics industry desired