Vehicle Operations Support Specialist II (Manheim) - job 1 of 2

CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileVehicle Operations Support Specialist IIManagement LevelIndividual ContributorFlexible Work OptionNo remote option; must work at a specified Cox locationTravel %NoWork ShiftDayCompensationHourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionThis position will work directly with clients to coordinate their vehicles through the auction process. This is an outside/inside position.New Hire Sign On Bonus:$1,000 SIGN ON BONUS TO BE PAID IN FULL AFTER 90 DAYS OF EMPLOYMENTJob Responsibilities:• Manage account relationships• Execute the SOP provided by the customer• Review client's vehicles to determine if repairs are needed to increase vehicle value.• Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.• Communicate with all Auction departments to ensure inventory is flowing appropriately• Ensure the client's sale is executed as planned• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.• Perform other duties as assigned by management.Qualifications:Minimum-• High School Diploma/GED and 3 years’ experience in a related field.• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline.• OR 5 years’ experience in a related field• Ability to drive vehicles with standard and automatic transmission.• Effective communication and organization skills required.• Commitment to providing excellent customer service essential.Preferred-• Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.Work Environment:• This is an outdoor role, meaning exposure to weather elements is to be expected.Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About UsThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.