Customer Service Representative with High Level of Norwegian (part-time)

Who we are   

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. 
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture! 

Our Client 

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide. Beyond their portfolio of well-known brands, they are also continuously recognised for their top results in sustainability, social responsibility, diversity, and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver first-class service to our customers. 

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. 

We´re Curious: Proactive approach to problem-solving and a “can do” attitude. 

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets. 

 
 
What will you be doing?  

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way 
• You can put yourself in our customers’ shoes, analyze their problems and offer them individual solutions 
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media 
• Developing a sound understanding of the products and services offered by our client  
• Embrace our company values and act as a brand ambassador 

 What skills & experience will you bring to us? 

• A fluent level of Norwegian with exceptional grammar and spelling skills  
• High level of English (Both written and spoken) 
• A genuine passion for delivering outstanding customer service 
• Ability to deal with sensitive calls with empathy 
• Strong administrative skills with a keen eye for detail 
• A professional outlook and proactive approach to problem solving 
  

What do we offer? 

• Start date: November 5th
• Contract: Temporary 3 months with the possibility to be extended (1-month probation period) 
• Part time: (20 hours/week) 
• Working days/Hours:  Monday to Friday from 10AM till 2PM
• Salary:  9.230,77 euros gross per year
• Bonus: Top performance incentives 
• *Add here 150€ knowledge bonus if applicable for language* 
• Paid bank holidays + 1 extra day in lieu 
• Hybrid work model:   4 days per month at the office / training / rest from home
• Training:   2 weeks
• Office location: Barcelona (La Sagrera)  

Other Benefits:  

• DKV dental insurance 
• Best-in-class people engagement activities and programs 
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment 
• Employee Assistance Program - Free, confidential, and impartial guidance and support 
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation 
• Option to sign-up for Discounted Private Health Insurance 
• Referral Program – Bring a friend and get a referral bonus 
• Access to LinkedIn specialised training & courses 

Ready to Make a Difference? 

• Showcase your talent: Share your CV highlighting achievements and responsibilities. 

• Be you: No need for photos, age, marital status, or gender. 

• Our process: Submit CV, then email, phone screening, and video interview. 

We're excited to meet you! 

#wecare#wearecurious#weachievetogether