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Customer Support Advisor - Gaelic Speaker

Are you passionate about helping others and providing outstanding service? We have the perfect opportunity for you! We are seeking enthusiastic Customer Support Advisors fluent in Gaelic to join our dynamic team.

In this role, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing information about our products and services. Your responsibilities will include handling customer complaints, processing orders, and maintaining accurate records of customer interactions. Success in this role requires excellent communication skills, a friendly and professional demeanor, and strong problem-solving abilities. You will play a crucial role in ensuring customer satisfaction and fostering positive relationships.

What you’ll be doing?

  • Positive Interactions: Engage in positive and understanding conversations with customers. Make sure they feel heard and supported, addressing all their questions and concerns until they're resolved.
  • Keep Records Updated: Maintain accurate customer records, including reasons for contact, solutions provided, follow-up actions, and any other relevant information to enhance our service quality.
  • Support Our Community: Provide exceptional support to our drivers and passengers through phone, email, and digital channels. You'll ensure all issues and needs are logged and managed according to our processes and guidelines.
  • Achieve Goals: Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs.
  • Live Our Values: Embrace and reflect the values of our Client and CPM in your daily work. Follow all Client policies, EU legal frameworks, and local government regulations.
  • What skills & experience you’ll bring to us?Fluent Gaelic: You’re confident communicating in Flemish, both written and spoken.
  • English Communication: You’ll be working with an international team, so you need to be comfortable in English too!
  • Customer-First Mindset: You love helping people and solving problems, whether it’s over the phone or by email.
  • Tech-Savvy: You’re comfortable with MS Office and can pick up new tools quickly.
  • Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
  • Eligibility: Be eligible to work in Spain.

What do we offer?

  • Starting date: January 2025.
  • Contract: Permanent (1 month probation)
  • Salary: 27.000€ gross per year
  • Working hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday between 9 am and 6 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
  • Fully Paid Training that optimally prepares you for your job - 3 days duration (office-based).
  • 24 holiday days per year on a full-time basis.
  • Work Model: Hybrid working model. Remote options in Spain are available.
  • Relocation support is offered for people moving from outside Spain.

Additional Benefits:

  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Option to sign-up for Discounted Private Health Insurance. 
  • Referral Program: Refer a Friend and get a Referral bonus.
  • Access to specialised LinkedIn training courses.
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

 

About us!

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients. 

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether

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Average salary estimate

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$27000K

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What You Should Know About Customer Support Advisor - Gaelic Speaker, CPM International

Are you passionate about helping others and providing outstanding service? If so, we have an exciting opportunity just for you! Join CPM as a Customer Support Advisor - Gaelic Speaker and become a vital part of our dynamic team. In this role, you'll be the first point of contact for our customers, seamlessly addressing inquiries, resolving issues, and sharing invaluable information about our products and services. Your day-to-day will involve engaging positively with customers, handling their complaints, processing orders, and ensuring all interactions with clients are recorded meticulously. You have a knack for communication, a friendly demeanor, and top-notch problem-solving skills, making you perfect for this position. As you work to ensure customer satisfaction, you will play an essential role in building positive relationships. Your ability to communicate fluently in Gaelic and comfortable presence in English will further enhance our service. Add to that your tech-savvy nature and strong organization skills, and you'll thrive even when things get busy. With a starting salary of 27,000€ gross per year, a hybrid working model, and various benefits including paid training, employee assistance programs, and ongoing development opportunities, this role not only offers professional growth but also personal fulfillment. If you're ready to embrace our values and create an impact in the world of customer service, join us at CPM and let's achieve together!

Frequently Asked Questions (FAQs) for Customer Support Advisor - Gaelic Speaker Role at CPM International
What responsibilities does a Customer Support Advisor - Gaelic Speaker at CPM hold?

As a Customer Support Advisor - Gaelic Speaker at CPM, your primary responsibilities include engaging positively with customers, resolving their inquiries, handling complaints, processing orders, and maintaining accurate records of all customer interactions. You will be crucial in fostering a supportive environment and ensuring customer satisfaction by addressing issues through phone, email, and digital channels.

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What qualifications are needed to apply for the Customer Support Advisor - Gaelic Speaker position at CPM?

To apply for the Customer Support Advisor - Gaelic Speaker position at CPM, you need to be fluent in Gaelic, both written and spoken, along with a confident command of English. Having a customer-first mindset, strong communication skills, tech-savviness, and excellent organizational skills are also key qualifications for this role.

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What benefits can a Customer Support Advisor - Gaelic Speaker expect at CPM?

At CPM, a Customer Support Advisor - Gaelic Speaker enjoys numerous benefits, including a competitive salary of 27,000€ gross per year, a hybrid working model, fully paid training, 24 holiday days per year, and ongoing training and development opportunities. Additionally, there are employee assistance programs, discounted private health insurance, and perks through the Employee Benefits Club.

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How does CPM support its Customer Support Advisors - Gaelic Speakers in their role?

CPM provides comprehensive support to Customer Support Advisors - Gaelic Speakers through fully paid training tailored to equip you for success in your role. You'll receive ongoing training and development opportunities, alongside excellent team engagement activities and resources that promote a culture of care and inclusion.

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What is the working schedule for the Customer Support Advisor - Gaelic Speaker position at CPM?

The working schedule for the Customer Support Advisor - Gaelic Speaker position at CPM involves full-time hours, totaling 39 hours per week. The schedule rotates Monday through Sunday from 9 am to 6 pm and guarantees two weekends off each month, ensuring a balanced work-life experience.

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Common Interview Questions for Customer Support Advisor - Gaelic Speaker
Can you describe how you would handle a difficult customer interaction as a Customer Support Advisor - Gaelic Speaker?

When dealing with a difficult customer interaction, it's important to remain calm and actively listen to the customer's concerns. Show empathy by acknowledging their feelings, and ensure that you clearly understand the issue before attempting to resolve it. Offer support and reassurance, and always follow up to confirm that they are satisfied with the solution.

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What strategies do you use to stay organized while managing multiple customer queries?

To stay organized while managing multiple customer queries, I prioritize tasks based on urgency and complexity. I utilize tools such as checklists or digital note-taking apps to keep track of unresolved issues. Maintaining clear documentation of each interaction ensures continuity and helps me provide timely follow-ups.

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Why do you think communication skills are important for a Customer Support Advisor - Gaelic Speaker?

Communication skills are vital for a Customer Support Advisor - Gaelic Speaker because they directly impact the quality of support provided to customers. Clear and effective communication enhances understanding, aids in problem resolution, and fosters trust and rapport with customers. It’s essential for creating positive experiences in every interaction.

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How do you ensure you maintain the company values in your day-to-day work?

I ensure that I maintain the company's values in my work by embracing a customer-first mindset, treating each customer interaction with respect and understanding. I constantly reflect on the core values of care, curiosity, and team achievement, making sure my actions align with these values and contribute to a positive workplace environment.

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What methods do you use to effectively process customer feedback?

To effectively process customer feedback, I actively encourage and solicit input during interactions. I ensure I document and categorize the feedback for future reference, and share insights with my team to identify trends and areas for improvement. This collaborative approach helps us adapt our services to better meet customer needs.

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How do you handle the pressure of meeting service level agreements (SLA)?

Handling the pressure of meeting service level agreements (SLA) requires good time management and prioritization skills. I approach this by breaking down tasks, setting mini-deadlines, and focusing on one customer at a time to ensure quality service. Regularly communicating with my team about our progress and challenges also helps manage pressure.

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What do you believe is the most important skill for a Customer Support Advisor - Gaelic Speaker?

I believe the most important skill for a Customer Support Advisor - Gaelic Speaker is empathy. Understanding and appreciating the customer’s perspective is crucial for providing effective support. Empathy helps in building strong relationships with customers, which in turn leads to higher satisfaction and loyalty.

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Can you provide an example of how you resolved a customer complaint?

Certainly! I once handled a complaint from a customer who received a wrong order. I first listened carefully to understand their frustration. I apologized for the inconvenience, promptly arranged the correct order, and offered a discount on their next purchase as an apology. By resolving it quickly and effectively, the customer appreciated the care and continued to support our brand.

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How do you prepare for a hybrid working environment?

To prepare for a hybrid working environment, I set up a dedicated workspace that's conducive to focus and productivity. I also establish clear communication protocols with my team, ensuring we can connect easily through digital tools. Staying organized with task management apps helps me to keep track of my responsibilities, whether working remotely or on-site.

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What motivates you to excel in a customer support role?

I am driven by the desire to help others and make a positive difference in their experience. The satisfaction of resolving customer issues and receiving their appreciation is incredibly motivating for me. Additionally, I enjoy the challenge of finding solutions and continuously improving my skills and knowledge within the customer support landscape.

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Full-time, hybrid
DATE POSTED
December 18, 2024

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