REENTRY COORDINATOR (LA)

Full-Time
Start Date: June or July, 2025

Who We Are

CROP (Creating Restorative Opportunities and Programs) is an Oakland-based 501(c)(3) nonprofit dedicated to reimagining reentry through a holistic and human-centered model. Driven by innovative approaches to education, advocacy, housing, personal leadership development, and workforce pathways, CROP works to reduce recidivism and create opportunities for justice-impacted individuals. Founded by leaders with direct lived experience in the criminal justice system, CROP’s programs aim to transform lives and communities.

What You’ll Do

The Reentry Coordinator plays a vital role in supporting participants throughout their journey in CROP’s Ready 4 Life program and beyond. This position focuses on program outreach, enrollment, intake, and comprehensive supportive services that help participants overcome barriers and achieve success.

As a primary resource for program participants, the Reentry Coordinator works collaboratively to identify needs, remove obstacles, and connect individuals with appropriate interventions and resources. Through holistic, wraparound support services, this role guides participants before, during, and after the program—conducting assessments, developing personalized reentry and action plans, providing warm hand-off referrals, and addressing other case management needs.

The Reentry Coordinator collaborates closely with other support service teams across the organization to ensure participant growth and successful program completion. By building strong relationships with participants and partners, this role helps create pathways to lasting success and community reintegration. 

PROGRAM RECRUITMENT & ENROLLMENT  

• Coordinate application dissemination and initial screening process for prospective program participants

• Document all participant inquiries and referrals through the website, email, and support phone line

• Support program selections and interview process, including application review, status updates, interviews, participant selections, and participant communication

• Oversee placement of program participants into cohorts and waitlists, including communicating with applicants and/or parole agents
  

PROGRAM ONBOARDING & PARTICIPANT SUPPORT

• Coordinate with prison ride pick-up partners

• Conduct program orientation and intake process for accepted program applicants, including ensuring completion of intake forms and performing assessments

• Develop stabilization plans for participants, including establishing vital accounts, documents, and individual development plans that address barriers and support goals

• Coordinate program enrollment logistics for participants, such as parole transfers, ID acquisition, and accounts setup

• Lead campus move-in/move-out processes, including reviewing residential agreements, house rules, and policies

• Create and implement program exit plans with participants transitioning out of the program

CASE MANAGEMENT & PARTICIPANT PROGRESS

• Administer relevant risk needs strengths assessments and develop comprehensive reentry plans to implement through course of program

• Manage participant caseload to provide stabilization services and promote employment and housing retention

• Create monthly progress reports documenting participant achievements and challenges

• Coordinate all participant schedules including approval of travel, overnight and weekend passes, coordination of participant work schedules, and notification of changes to employment

• Provide guidance and encouragement toward employment pathways aligned with program career tracks

• Deliver ongoing support across program groups, addressing service needs and facilitating warm hand-offs

• Lead team case conferencing meetings and collaborate with other support service teams across the organization

• Ensure program participants maintain compliance with parole requirements, rules, and guidelines, including but not limited to understanding parole requirements and facilitating or coordinating parole required classes for participants

DATA MANAGEMENT & REPORTING

• Submit timely and accurate progress notes for all participant activities and track outcomes in database

• Prepare and document intake interviews, intake documents, discharge plans, continuing support plans

• Compile departmental and funder reports and evaluations as needed

• Develop and maintain a comprehensive database of community resources

TEAM COLLABORATION & ORGANIZATIONAL CULTURE

• Coordinate trainings with staff and partner organizations as needed

• Participate in cross-departmental initiatives that strengthen CROP's overall program offerings and impact

• Contribute to a positive organizational culture by modeling CROP's values in all interactions with participants, colleagues, and partners

• Perform other duties as assigned to support organizational goals and participant success

Who You Are

You thrive in collaborative environments while being self-driven enough to take initiative and own your areas of responsibility. You're excited about CROP's mission and bringing your expertise to work that matters. You combine strong execution skills with attention to detail and curiosity about how your work connects to larger organizational goals.

We believe great talent comes from many backgrounds and career paths - whether you've followed a traditional career trajectory or taken a unique route to this point in your professional journey. We encourage candidates to apply even if they don't meet every qualification listed below. If you're excited about this role and our mission and think you could be a great fit, we'd love to hear from you.

ROLE FOUNDATIONS

For this role, there are a few essential requirements:

• Legal authorization to work in the United States

• Based out of LA

• State driver’s license and personal auto insurance

• 2+ years experience in case management, social services, or reentry support

• Hold certifications in case management services (such AOD counseling, peer support specialist, etc.) OR have 5+ years of case management experience

• Proficiency with basic technology systems (databases, Google, Microsoft Office, etc.)

KNOWLEDGE, SKILLS & ABILITIES

We're especially excited about candidates who bring experience and capabilities in some of these areas:

Knowledge

• Understanding of trauma-informed care approaches: Recognizes how trauma affects behavior and decision-making. Applies appropriate interventions that avoid re-traumatization. Understands the intersection of trauma with justice involvement and reentry challenges.

• Knowledge of applicable guidelines and laws: Knowledge of applicable city, state, and federal guidelines, and laws affecting justice-involved individuals, mental health treatment services, and reporting procedures.

• Familiarity with reentry challenges and resources: Understands barriers facing justice-involved individuals. Knows available community services and how to access them. Recognizes the interconnection between housing, employment, and successful reintegration.

Skills

• Documentation and record-keeping: Maintains accurate, timely case notes and confidential participant records. Captures relevant data for program evaluation and reporting. Organizes information to facilitate effective handoffs and collaboration.

• Cross-functional collaboration: Works effectively across departments to address participant needs. Communicates relevant information to stakeholders. 

• Motivational interviewing techniques: Engages participants through strengths-based approaches. Elicits intrinsic motivation for change. Helps participants identify and work toward self-determined goals.

• Experience with database management systems: Proficient in using Salesforce or similar CRM platforms to track participant information and outcomes. Leverages technology tools to enhance case management efficiency. Adapts to new systems and updates as organizational needs evolve.

Abilities

• Building authentic relationships across diverse backgrounds: Engages successfully with individuals navigating challenging life circumstances. Demonstrates respect, cultural awareness, and empathy in communications. Draws from experience in reentry services, homeless services, child welfare, recovery support, or similar fields to connect effectively with participants from various backgrounds.

• Maintaining confidentiality and boundaries: Handles sensitive information appropriately. Establishes professional relationships that empower participants. Balances empathy with appropriate professional distance.

• Problem-solving in resource-constrained settings: Identifies creative solutions to unexpected challenges. Prioritizes effectively when faced with competing demands.

• Communication and active listening: Explains complex information clearly to diverse audiences. Attentively processes participant concerns and needs. Adjusts communication style based on context and audience.

• Building trust with justice-involved individuals: Creates safe, judgment-free environments for participants. Demonstrates reliability and follow-through on commitments. Balances accountability with empowerment and respect.

ADDITIONAL DETAILS

Compensation & Benefits
This full-time, non-exempt position offers a comprehensive benefits package, including healthcare, holidays, and paid time off. The salary range for this position is $35.78 to $38.94 per hour.

Schedule

This is a full-time, 40 hour per week, hybrid position that requires regular presence in our LA office. General hours of employment are 9:00 AM – 5:00 PM, Monday – Friday. 

Supervision

This role is supervised by the Director of Reentry.

APPLICATION

CROP is committed to hiring talented and qualified individuals with diverse backgrounds for all of its roles, with an emphasis on uplifting the proximate leadership of talent with criminal records. CROP believes that the gathering and celebration of unique backgrounds, qualities, abilities and cultures strengthens our workplace and supports the success of our programs. CROP also is deeply committed to equity and as such never discriminates on the basis of race, gender, sexual orientation, class, conviction history, immigration status, age, ability, or mental health. 

Application Submission Includes

Please submit a resume and cover letter. 

Applications will be received and reviewed until May 4, 2025. After this time, we may continue to review applications on a rolling basis, however, encourage candidates to apply before the deadline and/or as soon as possible. If you have any questions about the application or the position, please contact Bobby Jones-Hanley at bobby.jones@croporg.org.