L1 Product Support Lead (1am - 9am GMT-7)

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub.  We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

Product Support Lead, 3rd Shift

CreatorIQ is looking for a Product Support Lead who will be responsible for supporting our clients and providing them with incredible experiences. What will set candidates apart are interpersonal skills and a strong affinity for people, as well as an aptitude for technical support. You will join a dynamic and fast-paced environment and will work with our most strategic clients.

The working hours for this role are Thursday through Monday, 1:00 AM - 9:00 AM Pacific Time.

In this role, you’ll get to:

• Provide direct web meeting, chat, and email support to CreatorIQ clients with a focus on enhancing the customer experience

• Provide clients with specialized support through complex issues in the form of screen shares and working sessions 

• Research, follow up on and resolve client issues in a timely manner

• Responsible for handling a range of complex technical issues and troubleshooting client reported problems

• Provide clients with tips & tricks about using the platform, with a focus on platform education

• Contribute to improving the overall service experience

• Share feedback and ideas with upper management

• Provide technical support and guidance to our client groups

• Analyze the severity of issues & work with internal teams to prioritize accordingly
  

Who you are and what you’ll need for this position:

• Bachelor's Degree (Preferred not required)

• Ability to multi-task in a fast-paced atmosphere with multiple and changing priorities and responsibilities

• Detail-oriented, with good organizational skills

• Technical support experience in a high-paced environment

• Patience to work through complex issues

• Friendly and collaborates effectively with others

• Ability to work independently with excellent time management

• Excellent communication skills, both verbal and written

• Excellent problem-solving skills

• Familiar with ticketing systems such as Zendesk & Jira 

• Demonstrable ability to think strategically, adn problem solve creatively 

• Social media knowledge & experience is a plus (How to authenticate social accounts etc..) 

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

Who we are:

CreatorIQ is the most trusted influencer marketing platform for organizations looking to advance their creator marketing. Its enterprise-grade technology and industry-leading intelligence facilitate faster and safer creator discovery, unify complex workflows, and power robust reporting, while ensuring compliance and brand safety. Thousands of the world’s most innovative brands and agencies use CreatorIQ, including Logitech, Movers+Shakers, Nestlé, RQ, Sephora, Unilever and more. CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine. 

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.