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Job details

Credit Controller

About us

We're a global leader in account-to-account payments, making it easy for merchants to collect both recurring and one-off payments directly from customers' bank accounts. Our global payments network and technology platform take the pain out of getting paid for 70,000 businesses worldwide, from multinational corporations to small businesses. Each year we process US$30 billion of payments across more than 30 countries. We're headquartered in the UK, with additional offices in Australia, France, Germany and the United States.

Intro to Finance

The Finance department is in an exciting transitional stage with many new projects to get involved in, as the company expands. Our Billing & Credit Team is a new team and you will play a vital part in its growth and development. This is a unique opportunity for someone looking to build on their credit career.

Gaining experience in revamping and setting up credit processes, working closely with the Billing Manager to ensure optimal debt control, collaborating with various teams in growing and maintaining strong and positive relationships with our merchants.

The role

Your main tasks will be:

Ensuring all debt is managed and collected as per agreed credit terms
Owning your own ledger with roughly 1000 merchant accounts
Inbox management
Setting up and maintaining running processes for your ledger
Respond to and resolve queries and liaise with internal teams to drive query resolutions
Weekly reporting of incoming payments
Create and distribute various debt reports to management and stakeholders
Running Basic Credit Checks
Assisting in the implementation of procedures to ensure optimal debt control

You'll need to be well versed in:

Excel (intermediate or above)
Google Docs, Google Sheets

A bonus but not a must:

Knowledge of SalesForce, BillingPlatform, Xero and/or Looker

Desired skills:

Demonstrable experience in credit control - having worked as a sole credit controller in a startup will be a bonus
Very customer service orientated
Comfortable with assisting in resolving billing queries
Studying Finance/Accounting or a degree that requires high numeracy skill or equivalent work experience
A self-starter who can work with minimal guidance
Numerically strong with excellent commercial skills
An understanding of financial contracts and fees
A confident communicator, both verbally and in writing, who enjoys working with a wide range of people
Ambitious and enthusiastic to develop a career in Credit/Finance at GoCardless

Life at GoCardless

When it comes to culture, we're proud of what we call the 'GC magic'. It's primarily defined by our values: Start With Why, Be Humble, Act with Integrity, and Care Deeply. They've been our bedrock since day one, and they continue to be one of the key factors of our success, and the reason we love showing up to work every day.

Because we're now delivering on our important, and ambitious vision to become the world's account-to-account payment network, we're working at pace. To help clear the path to success - so any obstacles and blockers don't slow us down - we've introduced our own set of operating principles, which live alongside our values. They're designed to help us successfully navigate our continued growth by helping us work together better. They provide guideposts around some of the key areas of how we operate so things are smoother, easier and ultimately lead to better outcomes. Read more about our values and operating principles here.

There's lots more to the magic. We view Diversity and inclusion as a business imperative, so we have a leader whose role it is to ensure we create an inclusive workplace where people from all backgrounds can thrive, and where people from all walks of life want to join us. We also have high engagement with our GeeCee-led 'employee resource groups' (such as BEAM, Inspiring, Pride, and Access) that are supported and sponsored by members of our Exec team. You can view our latest Gender Pay Gap report here.

We're also rolling out our 'Adaptive Working' and 'Work Away' schemes. Adaptive Working will allow you to work flexibly, and in a way that fits around your lifestyle, whilst still ensuring teams can collaborate effectively and get together and socialise. It comprises three components: days in the office, remote working, and a thoughtful environment. Work Away gives the flexibility to work away from your normal place of work for up to 90 days in any 12 month period.

We also offer enhanced parental leave, pension packages, and you'll receive equity. Having this 'buy in' is a vital part of building a successful business where everybody - regardless of their role - can make a valuable contribution.

There's also our legendary 'GC Fridays'. They're four additional all-company days off every year, giving GeeCees a chance to switch off and relax, as a token of thanks for everyone's hard work and commitment.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.

GoCardless Glassdoor Company Review

4.4