Job details

Fraud Specialist

Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 130 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* -- all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London and New York City.

*Banking services provided by MVB Bank, Inc., Member FDIC

Credit Karma depends upon our users' trust. We earn and maintain that trust by demonstrating our commitment to safeguarding their information. The CK Money Risk and Payments team has the critical responsibility of protecting Credit Karma's members by securing our online processes and preventing online fraud and abuse throughout the Credit Karma product suite.

What you'll do:

Acts as the prime fraud subject matter expert for complex fraud cases. Completes daily case assignments and workload distribution based on capacity and reach conclusions and take the appropriate risk mitigation action
Works escalated and complex fraud cases and breaks down escalated fraud cases, analyzes data and information to provide insights and recommendations.
Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues and risks. Analyzes process gaps, risk trends and anomalous behavior. Identifies and implements mitigation actions and gap closure measures
Utilizes advanced SQL, spreadsheet (Excel) proficiency, and skills for the creation and management of risk data sets
Ability to create, manipulate and maintain data sets for risk analysis and identify fraud trends and take the appropriate action
Coach associates in their analysis and risk identification skills and monitors and manages dispute queues to ensure compliance deadlines are met. Partners with onshore and offshore analyst to manage case distribution and workload assignments

What we are looking for:

2+ years of experience in data management, possession of advanced SQL and/or Python skills
5+ years at a regulated financial institution
Bachelor's degree or equivalent practical work experience

What we would like to see:

Strong knowledge of the fraud management life cycle and industry trends.
Problem solving mindset for building fraud solutions across multiple disciplines
Mentors others on the team to help close gaps in performance that have been identified
Deep knowledge fraud typically obtained through advanced education combined with experience.
Have broad knowledge of project management and business process reengineering.

Benefits at Credit Karma includes:

Medical and Dental Coverage
Retirement Plan
Commuter Benefits
Wellness perks
Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
Education Perks
Paid Gift Week in December

Pay Transparency Notice: Credit Karma’s mission of championing financial progress for all starts from within. That’s why we implemented role-based compensation, which ensures people who are in the same role receive the same pay with variations for geographic location only. It’s all part of a more comprehensive DEI strategy that helps level the playing field. The base salary range for this role is $108,487 plus equity and benefits.

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.

Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

Please contact candidate.support@creditkarma.com if you are interested in employment with Credit Karma and need special assistance or an accommodation to either apply or interview for a specific role.

Privacy Policies:

Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies: