Live Chat Manager - Work from home

Job Description:Credit Karma is seeking a dynamic Live Chat Manager to join our team in Denver, Colorado. This is a part-time, work-from-home position suitable for a candidate with at least 7 years of experience in customer service or a related field at a mid-to-senior level. The ideal candidate will be reliable and confident, with strong problem-solving and leadership skills.Responsibilities:- Manage a team of live chat representatives, providing guidance and support- Monitor chat conversations to ensure quality and efficiency- Develop and implement strategies to improve customer satisfaction and resolution times- Collaborate with other departments to address customer issues and provide solutions- Analyze chat metrics to identify trends and areas for improvement- Train and onboard new chat representatives- Handle escalated customer inquiries and complaintsRequirements:- 7+ years of experience in customer service or a related field- Previous experience managing a team preferred- Excellent communication and interpersonal skills- Strong problem-solving abilities- Ability to work independently and prioritize tasks- Proficient in using chat platforms and CRM systemsBenefits:- Parental leave- Life insurance- Employee discountsWorking Environment:At Credit Karma, we believe in paving the way for diversity and inclusivity, creating a culture of belonging where all employees feel welcome and valued. We strive to provide a supportive and inclusive working environment for all team members.Deadline to Apply:Interested candidates should apply by August 24, 2024.Equal Opportunity Statement:Credit Karma is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Live Chat Manager - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.