Revenue Operations Manager, GTM

Are you ready to redefine the future of work with cutting-edge AI? At Cresta, we're on a groundbreaking mission to supercharge the effectiveness of knowledge workers, making them 100x more productive, 10x faster, and 10x better.

Imagine transforming Call Center operations with our real-time agent assist product and harnessing the power of AI with our comprehensive suite of post-call analytics and coaching tools. Born from the prestigious Stanford AI lab, Cresta was co-founded by visionary Sebastian Thrun, the genius behind Google-X, Waymo, Udacity, and more. Our company is now driven by Ping Wu, the co-founder of Google Contact Center AI and the Vertex AI platform and Tim Shi (co-founder), an early member of Open AI. 

Our world-class team comprises AI and ML experts, dynamic go-to-market leaders, and top-tier investors and advisors from Andreessen Horowitz, Greylock Partners, Sequoia Capital, and former AT&T CEO John Donovan. With an impressive roster of clients like Intuit, Porsche, and Verizon, and accolades from Business Insider, Forbes, and Gartner, Cresta is a startup that's capturing the world's attention. We’re also recognized on the Forbes AI50 in 2024!

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

Cresta is seeking a dynamic Revenue Operations Manager to act as a strategic business partner to our growing pre and post-sales teams, encompassing Sales, Customer Success, Professional Services, and Support. This role will guide the operationalization of Cresta's customer and sales journeys through systemic and process improvements, creating a stable, scalable foundation for our GTM team members. The ideal candidate will be data-informed, adept at evaluating the impact of data flow across systems, and focused on enhancing the health of our customer base and the efficiency of our pre-sales motion.

The Revenue Operations Manager reports directly to the VP, Go-To-Market Operations and collaborates closely with team members to ensure seamless data flow across Cresta’s infrastructure. A self-starter who thrives in ambiguity, with a keen attention to detail, and can work in an agile environment with two-week sprints, will excel in this role.

• Collaborate with business leadership to transform GTM strategies into well-designed and executed operations.
• Act as a trusted partner to stakeholders, working together to explore and implement feasible near-term and long-term solutions.
• Develop playbooks and success plans to optimize customer engagement and sales processes.
• Continuously innovate the capabilities of the GTM Engine, including customer health, renewal/churn forecasting, delivery forecasting, capacity modeling, and territory planning.
• Administer variable compensation plans for our GTM team members.
• Set up and manage integrations between Salesforce and other 3rd party systems, ensuring cohesion across the GTM tech stack.
• Increase transparency cross-functionally between post-sales, sales, and the rest of the GTM team by leveraging standardized metrics, reporting, and dashboards.
• Educate and train pre and post-sales teams on our tools through comprehensive training, documentation, and open lines of communication.
• Implement data governance best practices and processes for maintaining customer and sales data.
• Produce clear, concise process documentation for core GTM processes.

• A strong desire to learn and problem-solve.
• Execute like a pro and act as a strategic advisor.
• 5+ years of experience in Customer Operations and/or Sales Operations.
• Advanced administration of CS tools.
• Administration of Salesforce CRM preferred.
• Experience building out customer journeys and sales processes.
• Basic understanding of agile methodology.
• High emotional intelligence.
• Experience in Enterprise SaaS–AI SaaS is preferred.

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Flexible vacation time to promote a healthy work-life blend
• Paid parental leave to support you and your family
• Monthly Gym & Phone allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunches and dinners included for in-office employees via Grubhub

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US, your recruiter can provide further details.