Crew Support Scheduler

POSITION PURPOSE

Develops and coordinates individual pilot and flight attendant schedules.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to this position as needed.

• Maintains the integrity of the flight schedule by ensuring that all segments have been assigned to a legal crew for schedules up to two weeks in advance.
• Maintains compliance with applicable union agreements, Company policy, and FAA regulations for flight scheduling.
• Coordinates with dispatchers and other departments to resolve problems that arise during future scheduling needs. Implements plans to correct operational issues.
• Ensures that changes to the published schedule are communicated to crewmembers in a timely manner.
• Processes future trip swaps, trip drops, sick calls, emergency leaves and other daily schedule modifications. Assigns future open schedules.
• Provides excellent and timely customer service to crewmembers, including hotel and flight crew reservations and deadhead passes when required.
• Books and reconciles future deadheads for all certificates and crewmembers.
• Provides coaching and on-the-job training as directed.
• Coordinates with the training department to contact disqualified crewmembers as needed in an effort to gather information pertinent to their schedule.
• Participates in shift meetings, shift turnover and briefings as required.
• Performs other duties as assigned or required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.

EDUCATION and/or EXPERIENCE.

• High school diploma or general education degree (GED).
• Two years previous experience in direct customer service contact.
• Familiarity with Microsoft Office applications.
• Ability to anticipate operational disruptions and solve them in a proactive manner.

PREFERRED EDUCATION and/or EXPERIENCE

At least 3 years related experience. Experience in a call center environment.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Able to deliver negative information in a tactful and professional manner.

REASONING/PROBLEM SOLVING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Able to deal with conflict effectively while treating all employees with respect.

DECISION MAKING

Makes limited decisions and determines best methods to solve problems by referring to established precedents and policies. Impact of decisions is moderately low.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Able to focus with clear vision at 20 inches or less (computer screen).

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

Typically not exposed to extreme environmental conditions. Must be able to work a varied schedule including nights, weekends and holidays.-

TRAVEL REQUIREMENTS

None.