Associate Renewals Manager (French Bilingual)

As a French Bilingual Associate Renewals Manager, you will be responsible for managing customer renewals and retention with both English- and French-speaking clients. You will play a key role in maximizing customer retention, minimizing churn, and ensuring the renewal process aligns with client needs. This position requires excellent communication skills in both English and French, as well as a proactive approach to customer success and collaboration with internal teams.

Job Responsibilities

• Maximize customer retention rates by using effective sales techniques over the phone, video, and email in both English and French, with a focus on reducing customer churn and contraction.
• Manage the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded.
• Assess license usage and complete true-up requirements for both English- and French-speaking clients.
• Understand and align with customers' business needs and goals to generate accurate renewal quotes in both languages.
• Provide administrative support for renewals to Renewal Managers and Account Executives.
• Ensure that renewals are completed on time to meet revenue targets.
• Collaborate with Sales and Customer Success Managers on renewal strategies, leveraging customer analytics and metrics, and applying insights for French-speaking clients.
• Liaise with customers in both languages to ensure POs and order forms are accurately completed for internal approval.

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Fluency in French and English, with strong written and verbal communication skills in both languages.
• Experience in customer success, sales, or a renewals-focused role, with bilingual experience preferred.
• Proficiency with customer relationship management (CRM) software.
• Excellent interpersonal skills and the ability to build strong relationships with clients.
• Detail-oriented with strong organizational and multitasking skills.

System Requirements

• At least 15mbps for the main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

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