Associate Renewals Manager (German Bilingual)

As a German Bilingual Associate Renewals Manager, you will be responsible for managing customer renewals and retention with both English- and German-speaking clients. Your role is crucial in maximizing customer retention, minimizing churn, and ensuring that the renewal process aligns with client needs. This position requires excellent communication skills in both English and German, along with a proactive approach to customer success and collaboration with internal teams.

Job Responsibilities

• Maximize customer retention rates by employing effective sales techniques over the phone, video, and email in both English and German, with a focus on reducing customer churn and contraction.
• Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded.
• Evaluate license usage and complete true-up requirements for both English- and German-speaking clients.
• Understand and align with customers' business needs and goals to generate accurate renewal quotes in both languages.
• Provide administrative support for renewals to Renewal Managers and Account Executives.
• Ensure all renewals are closed in a timely manner to meet revenue targets.
• Collaborate with Sales and Customer Success Managers on renewal strategies, leveraging customer analytics and metrics, and applying insights for German-speaking clients.
• Liaise with customers in both languages to ensure POs and order forms are accurately completed for internal approval.

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Fluency in German and English, with strong written and verbal communication skills in both languages.
• Experience in customer success, sales, or a renewals-focused role, with bilingual experience preferred.
• Proficiency with customer relationship management (CRM) software.
• Excellent interpersonal skills and the ability to build strong relationships with clients.
• Detail-oriented with strong organizational and multitasking skills.

System Requirements

• At least 15mbps for the main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

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