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Job details

Program Operations Manager

Crisis Text Line provides free, 24/7, high-quality text-based mental health support by empowering a community of trained volunteers. As a Program Operations Manager, you will oversee customer support and project management for some of our largest partners, ensuring high-level support for our 988 service.

Skills

  • Project management skills
  • Account management
  • Operations experience
  • Government contract experience
  • Proficiency in Google Suite, Salesforce, and Excel

Responsibilities

  • Schedule internal meetings and track progress for teams supporting our 988 contract.
  • Coordinate team members' attendance at relevant 988 meetings and events.
  • Review all external 988 partner communications and coordinate necessary actions.
  • Oversee and respond to performance and data reporting needs from external 988 partners.
  • Maintain workflows and establish point-people for effective collaboration with partners.
  • Support the expansion of service programs related to our 988 work.

Benefits

  • Medical, dental, and vision benefits for employee and family at no cost
  • 403B retirement plan contribution
  • 12 weeks paid parental leave
  • Student loan repayment
  • Family support through virtual childcare platform
  • Various stipends and allowances
  • Diverse and inclusive environment
To read the complete job description, please click on the ‘Apply’ button
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CEO of Crisis Text Line
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Dena Trujillo
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At the intersection of empathy and innovation—we promote mental well-being for people wherever they are.

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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$78,000/yr - $112,500/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 11, 2024

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