Job details

CRM Systems Administrator

Apply here:

https://belmont.csod.com/ats/careersite/jobdetails.aspx?site=10&c=belmont&id=2687

We are looking for a highly capable Salesforce administrator to ensure that Belmont University capitalizes on the benefits offered by the Salesforce/Affinaquest CRM system. An ideal candidate is excited about building out a long term solution for Belmont and helping shape how it does business.
In this role, your duties will include designing, implementing, and maintaining Belmont’s first Salesforce/Affinaquest CRM system. You will be creating user accounts, maintaining our Advancement databases, and training staff on the effective use of Salesforce products.

To ensure success as a Salesforce Administrator, you should possess extensive knowledge of Salesforce/Affinaquest system administration and the ability to work in a fast-paced environment. Salesforce Administrators ensure that their Salesforce expertise translates into optimized sales department operations.

In order to support the design, implementation and maintenance of the CRM system, we are looking for someone who can:
Collect and document end-user’s needs and challenges, analyzes business and system processes and procedures to determine root cause.
Provides system support and assists users with day‐to‐day questions, problems, and issues that are not able to be easily resolved at the local unit level.
Leads the process for training new CRM users, which may include campus partners and Deans.
Plays a key role in CRM system upgrades, including planning, executing, and testing – in cooperation with other IT and OAIR colleagues.
Ensuring optimal performance of Salesforce systems and products. Upgrading and configuring Salesforce systems for optimized integration.
Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
Importing sales department leads, contacts, and other data. Maintaining the sales cloud, as well as building custom reports and dashboards.
Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing. Evaluating and installing new Salesforce releases, as well as providing training and support.

Additionally, the System Administrator will partner with Sr. Director of Advancement Services to implement Salesforce/Affinquest CRM System. They will provide the Salesforce/Affinaquest with suggestions for technology enhancements, attend and participate in vendor conferences as assigned by supervisor. The System Administrator will maintain current knowledge of the University’s enterprise system addressing interface needs with the CRM and other enterprise applications, as required. Participate in cross‐functional teams that address strategic business issues involving CRM operations, admissions best practices, and customer satisfaction. Stay current with practices and processes utilizing current CRM tools. Develops and maintains documentation regarding CRM configuration, business processes, and rules. Works well in a team environment, as well as independently.

The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.

Job Type: Full-time

Benefits: