Intelligence Analyst - Falcon Recon (Remote)

Intelligence Analyst - Falcon Recon (Remote)CrowdStrikeis a global cybersecurity leader with an advanced cloud-native platform for protecting endpoints, cloud workloads, identities, and data.#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. We’re looking for people with limitless passion, a relentless focus on innovation, and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:CrowdStrike is looking for a self-starting, responsible, detail-oriented, and highly motivated individual to join our growing Intelligence Team. The mission of the Falcon Intel Recon Analyst is to directly support cyber threat customers and to ensure our customers realize the full value of the Intelligence product they have purchased from CrowdStrike; ultimately maximizing customer success and renewals. Analysts are responsible for working with multiple customers to manage the customer’s Falcon Intel Recon application.Key responsibilities include the management of customer requests, supporting customer use of the Falcon Intel Recon application, providing internal debrief support, and executing customer feedback processes while ensuring contract adherence by both parties. This person will be a problem solver, able to become an expert on CrowdStrike tools, and able to escalate client issues to the appropriate teams within CrowdStrike.What You'll Do:Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships.Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers.Understand the dark and deep web ecosystem; be able to properly convey analytical findings to customers.Guide customers through Falcon Intelligence Recon findings and provide subject matter expertise.Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer feedback, feature requests, and overall satisfaction are conveyed and accounted for.Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team.What You'll Need:Required:At least 2 years of experience in cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and be fully versed in the intelligence lifecycle.Working knowledge of cyber threat intelligence terminology, key concepts, dark & deep web ecosystems to include actors, forums, and leak sites.Customer service attitude and willingness to help and problem-solve with customers.High degree of emotional intelligence and professional presence, as the role requires presenting potentially concerning findings to customers.Ability to operate independently and with little direction.Attention to detail, but with an ability to understand the big picture view.Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security.Preferred:Understanding of contemporary scripting languages such as Python, and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.Experience with typosquatting, including understanding domain names used for impersonation or phishing attacks.Benefits of Working at CrowdStrike:Remote-first culture.Market leader in compensation and equity awards.Competitive vacation and flexible working arrangements.Comprehensive and inclusive health benefits.Physical and mental wellness programs.Paid parental leave, including adoption.A variety of professional development and mentorship opportunities.CrowdStrike is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#J-18808-Ljbffr