Manager, Technical Service

As a Manager, Technical Services at Crown Cork & Seal, your primary responsibilities include acting as the main contact between the company and customers, troubleshooting issues related to final packaged products and filling processes, and supporting customers through equipment audits and conversions. You’ll work collaboratively with the sales team to develop strategies and solve problems, ensuring smooth operations for customer filling lines.

To apply for the Manager, Technical Services role at Crown Cork & Seal, candidates must have a BS degree in Engineering, Packaging, or Business, along with 5-7 years of experience in a beverage manufacturing environment. Importantly, at least 2 years of that experience should be in a leadership capacity, alongside knowledge of Metal Seaming Technology and Beverage Fillers Equipment.

In this role, the Manager, Technical Services plays a vital role in enhancing customer satisfaction by troubleshooting problems with the final product and filling processes. The ability to conduct thorough equipment audits, manage rework efforts, and provide targeted solutions not only resolves customer issues quickly but also builds trust and strengthens relationships with clients.

Key technical skills for a Manager, Technical Services at Crown Cork & Seal include strong knowledge of Metal Seaming Technology and Beverage Fillers Equipment, along with proven mechanical skills for using measurement instruments such as gauges and micrometers. In addition, analytical abilities coupled with knowledge of food science or microbiology processes are highly advantageous.

The Manager, Technical Services position at Crown Cork & Seal requires a willingness to travel up to 70% of the time. This travel is necessary to support customer needs and may include visits to various filling operations across the United States, ensuring you are directly involved in troubleshooting and enhancing customer interactions.

When answering this question, highlight your hands-on experience with Metal Seaming Technology, focusing on specific equipment you've worked with, such as Angelus or Pneumatic Scale. Share examples of challenges you've faced and the solutions you've implemented to showcase your technical skills.

For this question, outline a systematic approach to troubleshooting, such as identifying the issue, analyzing data, collaborating with team members, and testing solutions. Be sure to include examples from your past experiences where your troubleshooting contributed to successful outcomes.

Discuss the importance of active listening, empathy, and clarity in communication. Share specific examples illustrating how you adapt your communication style to suit different customer needs, making sure to mention successful interactions that led to positive results.

When responding, emphasize your leadership style and share specific instances when you led a team through challenges. Highlight how you motivated the team and the strategies you implemented to achieve success, showcasing your ability to guide others effectively.

Be prepared to discuss your hands-on experience with different types of beverage fillers, such as Crown or H&K systems. Mention any specific projects or responsibilities you've had related to this equipment and how you ensured operational efficiency.

Illustrate your organizational skills by describing your prioritization strategies, such as assessing urgency, importance, and client needs. Provide examples showcasing how effective prioritization led to improved customer satisfaction and operational results.

Discuss how data analysis informs your decision-making by helping you identify trends, diagnose issues, and measure the impact of solutions. Provide examples where data analysis led to significant improvements in processes or customer outcomes.

Use the STAR method (Situation, Task, Action, Result) to detail a complex problem you faced, how you approached it, and the successful outcome. Emphasize your analytical and creative skills in devising a solution.

Explain your best practices, including thoroughness, attention to detail, and collaboration with other departments. Share examples that indicate how your audits have led to improved equipment performance and reliability.

Mention specific resources you use to stay informed, such as industry publications, conferences, or online courses. Discuss how continuous learning and adaptation to industry advancements have benefited your work in technical services.