Customer Service Representative

About the Role

An opportunity has become available for a results-driven and motivated individual looking to step into the world of sales. Reporting to the NSW Service Manager, this role is a service sales position who will be responsible for the sale of contract maintenance programs for material handling equipment

will be trained to become sales professionals and responsible for delivering exceptional professionalism, customer service and administration support to the Sydney Service Department.

A comprehensive induction program, including on the job training and mentoring by Managers and other successful team members will be provided.

Responsibilities & Duties

• Ensure the customer’s needs are satisfied whilst ensuring Crowns demands are met.
• Customer site visits on a regular basis to improve & promote Crowns products available.
• Ensure all requested quotes are delivered in a prompt and professional manner.
• Pursue new business and develop key existing accounts within the customer base.
• Analyse opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business.
• Develop service sales strategies, proposals, and forecasts using local and market research.
• Prepare quotations, cost reports, performance reports and customer correspondence.
• Develop plan to maximize time with customers to seek new business and enhance customer retention by monitoring customer satisfaction.
• Utilize online resources to maintain accurate records of cold calls, customer files, and sales activity information.
• Discuss weekly activities with management

Skills & Experience

To be successful in this role you will have an enthusiastic can-do attitude, a high-energy approach, fast learning skills and motivation to succeed. You will also need superior organisational skills and sales experience is highly desired.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.