IT Support Engineer

At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors.

The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy.

Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base.

• Assist in our security administration activities including but not limited to user provisioning, access control, endpoint management, threat prevention and networking maintenance
• Develop and implement access control workflows
• Handle enquiries, IT request and assist in resolving and troubleshooting from internal users

• Holders of network and/or security related certifications/qualifications.
• 3-4 years of practical experience in IT support or a similar technical role.
• General IT operations experience including but not limited to User laptop provisioning, maintenance, User Account Provisioning and deprovisioning
• Proficiency in troubleshooting hardware, software, connectivity and network issues. Familiarity with Windows and macOS operating systems, and Linux would be an advantage. 
• Experience handling mobile fleets, including working with carriers, managing onboarding and offboarding users and mobile devices
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users effectively.
• Familiar with tools such as Jira, OKTA, Netscope, Airwatch and others.
• Strong analytical and problem-solving abilities to diagnose and resolve complex IT issues efficiently.

• Demonstrate a strong commitment to personal learning and development
• Detail minded with an analytical mindset
• Good communication skills with an ability to explain complex technical issues to non-technical business users
• A customer-centric approach with a focus on delivering high-quality support and maintaining a positive user experience.
• Ability to work in a fast-paced environment, handling multiple tasks and prioritizing accordingly.
• Willingness to collaborate and work as part of a diverse team.
• Proficiency in both spoken and written English

#LI-MK1

#LI-Hybrid

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 

Are you ready to kickstart your future with us? 

Benefits

Competitive salary 

Medical insurance package with extended coverage to dependents 

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  

Work Perks: crypto.com visa card provided upon joining 

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com. 

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.