CSM Team Manager

As the Manager of Customer Success Managers in our SAAS business, you will lead a team responsible for ensuring our customers are successful and satisfied with our products. You will work closely with our sales, implementation, and account management team to ensure our customers are receiving the best possible experience. You will manage customer relationships across our Core Customer Segment, acting as the customer advocate, ensuring they are maximizing the value of our product and achieving their business goals. The focus is on customer satisfaction, retention and driving value.

Want to learn more about Avalara's special culture, from one of our business leaders? Here's a link to a short podcast featuring Sean Flynn, our SVP of Global Sales at Avalara Meet Sean T. Flynn, and listen to his podcast. https://lnkd.in/egYeWNn3

Responsibilities:

Team operations:

We’re opening this role to candidates located in commuting distance from our Durham, NC office as this will be a hybrid role.

About Avalara:
We’re building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes — the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.

Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.

Equal Opportunities:
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.