Senior Customer Success Coach

Special Note: You must be currently located or willing or relocate to and/or near our New York City hub location.

Who are we looking for? 

You are deeply curious and passionate about people and culture. At heart, you're what we call a ‘People Geek’. Culture Amp is looking for exceptional, team-oriented people interested in working within a close-knit customer team that builds effective relationships with hundreds of the world's most innovative companies.

You enjoy the idea of managing the end-to-end experience of every customer, from the moment they sign up to the point at which they are singing our praises to anybody who will listen. You revel in the idea of helping customers to plan, design, launch, analyze and communicate survey results. You're confident in your ability to creatively solve customer problems. You get a kick out of working closely with customers, and you'll make sure that they are in love with us every time a renewal comes around. And you'll constantly be thinking about ways in which we can improve our product and the processes we use to deliver it.

We'll teach you everything we have learned about people ops, organizational development, survey design and analytics — but your experience in these areas will help you to hit the ground running. And any experience you have working with SaaS platform customers, especially in the HR space, will come in handy.

Your role at Culture Amp

• Partner with Mid-Market customers (500-1500+ employees) to advance their employee feedback strategy.
• Build strategic relationships with multiple HR stakeholders, including Senior People & Culture executives.
• Proactively drive product adoption, retention and ultimately business outcomes across our Mid-Market customers.
• Ensure customer success with collaboration of Support, Account Management, People Science, Marketing & Product.
• Leverage your knowledge of key People and Culture topics to advise companies on their people strategies.
• Coach customers in using the platform and more broadly, the domain of people and culture.
• Identifying and developing opportunities for expansion where our platform can assist customers beyond their initial use.
• Advance customer voice by providing feedback to the Product and Engineering team on where we can improve the platform to better solve our customers' challenges.
• Bringing and executing on creative ideas to help contribute & influence the overall Customer Success practice.

What You Bring to Our Camp

• 4+ years as a Customer Success Manager or other similar customer-facing role at a SaaS company is highly preferred
• Proficient with tools such as Google Suite, CSPs (i.e. Vitally, ChurnZero, Totango, Gainsight), and Slack. 
• Excellent communication skills

After 3 Months You'll...

• Work with new and existing customers how to use the platform, resolve customer issues, renew existing customers, and influence where our product is headed
• Influence change in complex organizations, especially working with HR leaders on their employee engagement strategy
• Attend People Geekup events where we mingle with our community

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in and out of work.

• MacBooks for you to do your best work
  
  

• Share Options - it’s important to us that everyone is an owner and can share in our success
  
  

• Medical insurance - for you and your family so you can feel safe in these uncertain times
  
  

• Excellent parental leave and in work support program, - for those families to be
  
  

• Flexible working schedule - where we can, let’s make work, work for you
  
  

• Fun and inclusive digital, and (in the future) in-person events
  
  

Most importantly. An opportunity to really make a difference in people’s lives

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!