Cummins Care CFSE
Description
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a talented Cummins Care CFSE to join our team specializing in FIELD SERVICE ENGINEERING SPECIALIST - SENIOR forour DistributionBusiness Segment inIRVINE, CA
Qualifications
Skills
Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.
Education, Licenses, Certifications
College, university, or equivalent degree in Engineering, or related field is highly preferred or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Intermediate level of relevant work experience required. Prior experience in a technical role is preferred.
This opening is for a Cummins Field Service Engineer (CFSE) within the Cummins Care Organization. The person accepting this position will provide coverage for Southern California. The candidate will need to reside near Los Angeles or the surrounding area. This role will primarily be supporting HMLD products. Applicant must also be willing to learn recreational, and commercial marine products, and control systems.
CFSE’s are part of the technical escalation process responsible for engaging with service providers that need support with a diagnostic mystery. These cases are typically ones in which the published troubleshooting processes have not successfully identified root cause or a more in-depth investigation is needed. CFSE’s also have responsibility to complete in depth failure analysis on engines and components, to determine root cause of a failure.
Here are some of the traits we will be looking for in addition to the Key skills outlined above. Our Culture is a very important part of what makes our team.
Safety Focused: Maintain required safety related training based on required CSSNA and CARE guidelines. Promotes and improves safety practices for self and those around us. Continually working towards an independent safety culture.
Responsive:Empathize with customer concerns and demonstrate ownership to resolve them with a sense of urgency while providing a positive customer experience. Seek feedback from repair locations, team members, and Subject Matter Experts to resolve cases efficiently and accurately.
Communication:Detailed technical communication requires clear and concise documentation using Write Smart guidelines in mind. Actively participate in conversations related to improved customer service. Listen with positive intent and communicate challenges within the CARE Organization and beyond for a seamless customer experience.
Passion:Possess knowledge to take a systemic approach with the capacity to think outside the box utilizing a creative problem-solving process. Driven and always working to improve processes and set high personal goals for your own growth. Innovate and develop interim solutions to remedy or limit the customer’s issue. Ensure information is shared within the organization to expedite future repairs. Sets high standards for self-growth.
Self-motivated: Committed to success both personally and as a team! Able to work remotely with little supervision, with the capacity to manage one’s own schedule. Effectively prioritize work load, training and development along with special project work.
Flexibility:Need to be able to support customers across NA either remotely or onsite. Ability to support markets outside the standard scope of the position at times.
Job SERVICE
Primary Location United States-California-Irvine-US, CA, Irvine, Cummins Pacific
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Mar 1, 2023, 12:00:00 AM
Unposting Date Ongoing
Organization Distribution Business
Req ID: 230001RL
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