Assistant Store Manager - job 1 of 9

As an Assistant Store Manager at Curaleaf, you'll assist the Store Manager in developing and leading a motivated team, ensuring an exceptional customer experience. Your responsibilities will include supervising daily operations, managing schedules, monitoring customer service, handling cash operations, and analyzing inventory trends. You will also be tasked with modeling exceptional customer service practices and acting as the Manager on Duty when needed.

To qualify for the Assistant Store Manager role at Curaleaf, candidates should have at least one year of retail and customer service experience, along with supervisory experience in a high-paced environment. Moreover, strong business acumen, salesmanship skills, and cash handling experience are essential. Fluency in English and flexibility to work varied hours, including weekends and holidays, are also required.

A typical day for an Assistant Store Manager at Curaleaf involves a mix of leadership, customer interaction, and operational oversight. You'll start by reviewing store performance metrics with the Store Manager, engaging with customers, mentoring team members, and ensuring that daily tasks are delegated efficiently. Additionally, monitoring inventory levels, handling cash operations, and ensuring compliance with company policies are key parts of the job.

Curaleaf is committed to the professional development of its employees, particularly those in leadership roles like Assistant Store Managers. We offer comprehensive training programs, mentorship opportunities, and pathways for advancement within the company. With our high-growth environment, dedicated employees have the chance to take on new challenges and grow into higher management positions.

The work environment for an Assistant Store Manager at Curaleaf is dynamic and professional, often operating within a busy retail setting. Employees experience a high pace of activity, and they must be adaptable to changes. The role requires occasional lifting, standing for long periods, and interacting closely with staff and customers in an engaging atmosphere.

In answering this question, it's crucial to be specific about your style—whether it's authoritative, democratic, or transformational. Highlight how your approach fosters a collaborative environment, motivating team members while ensuring the store meets its financial targets. Sharing specific examples of past experiences can greatly enhance your response.

When faced with a dissatisfied customer, the key is to listen actively and empathize with their concerns. Explain how you would assess the situation, take appropriate action to resolve the issue, and ensure the customer leaves feeling valued and appreciated. Use examples to demonstrate your problem-solving skills in a previous role.

In your response, discuss the importance of open communication and recognition of achievements. Describe specific strategies you might implement, such as team-building activities, regular feedback sessions, and incentive programs aimed at acknowledging hard work, which can significantly uplift morale and productivity.

When prioritizing tasks, identify high-impact activities that align with store goals. Explain how you might assess team capabilities and delegate responsibilities while remaining flexible and ready to handle unexpected challenges, ensuring that customer service remains a top priority.

Highlight any previous roles where you were responsible for inventory control. Discuss your familiarity with tracking trends, placing orders, and conducting audits. Be sure to convey your attention to detail and ability to prevent stock shortages and overstock situations.

Explain that your plan would involve training sessions where you share best practices drawn from your own experience. You could also set clear expectations regarding customer interactions while encouraging staff to express their own ideas for enhancing service delivery.

When discussing a past initiative, pinpoint any specific strategies you employed to boost sales, such as promotional events or merchandising changes. Detail your role in implementation and the positive outcomes it had on the store's performance, including measurable results.

To approach team conflict, your response should focus on communication and resolution. Outline your steps for addressing the situation, such as facilitating a discussion between team members to clarify misunderstandings and find a mutual solution, emphasizing your commitment to maintaining a harmonious work environment.

Reflect on your understanding of the industry's growth and the positive impact of cannabis on well-being. Articulate your personal motivations, whether through community outreach, sustainability efforts, or advancing industry knowledge, showcasing your enthusiasm and connection to Curaleaf's mission.

Compliance is essential in a regulated industry like cannabis. Describe how you would stay informed about policies and procedures, ensure your team understands them, and conduct regular audits or training to reinforce adherence. Sharing any experiences where you successfully managed compliance can bolster your response.