District Manager - job 1 of 3

The District Manager at Curaleaf is responsible for overseeing 11 retail stores in the Jacksonville to Treasure Coast area. Key responsibilities include monitoring P&L, implementing business strategies, coaching store teams, achieving revenue targets, and ensuring excellent customer experiences. The District Manager also designs and motivates staff training, adheres to state regulations, and leads operational improvements to enhance productivity.

To qualify for the District Manager position at Curaleaf, candidates should have at least 5 years of experience in retail leadership and 3 years in multi-unit management. Strong communication skills, professional maturity, and emotional intelligence are crucial. Additionally, a background in sales, marketing, and supply chain management is beneficial, and experience in the cannabis industry, while not mandatory, is a plus.

A District Manager at Curaleaf drives sales by developing and implementing effective sales strategies, coaching store teams, and leveraging market knowledge to identify growth opportunities. They also analyze business trends across stores and ensure best practices in inventory control and customer service, creating a productive and engaged workforce that maximizes financial results.

A typical day for a District Manager at Curaleaf involves field visits to multiple stores, coaching store managers, analyzing sales data, and conducting performance assessments. They spend time engaging with customers to gain feedback, manage P&L responsibilities, and stay connected with their teams to ensure operational excellence while adapting strategies based on market trends.

Curaleaf is committed to career growth and development for its employees, including District Managers. Opportunities for advancement are supported through ongoing leadership training, mentorship programs, and a culture that promotes internal mobility. With the company's rapid growth in the cannabis industry, District Managers have a unique opportunity to scale their careers in a dynamic and evolving environment.

In a situation with underperforming staff, I'd focus on understanding the root cause of performance issues by having open and honest conversations. I'd assess their training needs, provide constructive feedback, and develop a tailored coaching plan aimed at increasing their engagement and performance, ensuring they feel supported and valued in their roles.

Absolutely! In my previous role, I identified a gap in customer engagement by analyzing sales data. I implemented a targeted promotional campaign that included staff training on upselling techniques and customer interaction skills, resulting in a 20% increase in sales over three months. This experience taught me the importance of data-driven decision-making.

I prioritize compliance by staying updated on state regulations and conducting regular audits of store practices to ensure they meet legal requirements. I also provide comprehensive training for all store managers and staff, emphasizing the importance of compliance and its role in maintaining our brand's integrity.

As a District Manager, I track KPIs such as sales growth, customer satisfaction scores, inventory turnover, and employee engagement levels. These indicators help me assess store performance and identify areas for improvement, allowing me to make strategic decisions that drive success across the district.

Motivating store teams begins with building a positive and collaborative culture. I set clear expectations and goals while recognizing and celebrating individual and team achievements. I conduct regular team meetings to share information, solicit feedback, and provide ongoing training, ensuring that every team member feels empowered and motivated to contribute to our goals.

In one instance, I faced a sudden staffing shortage that impacted store operations. To overcome this, I quickly recruited temporary staff while also reallocating resources from nearby stores. I communicated transparently with the team about the challenges and worked together to adapt our strategies, ultimately maintaining customer satisfaction during the transition period.

I implement a systematic approach to gather and analyze customer feedback through surveys, online reviews, and direct conversations. I categorize feedback to identify common themes and work collaboratively with my teams to design actionable improvement plans. This ensures that we address concerns promptly and enhance the overall customer experience.

I actively engage with industry publications, attend trade shows, and participate in online forums and webinars. Networking with other industry professionals provides valuable insights into emerging trends. This continuous learning helps inform our strategies and keeps us competitive in the rapidly evolving cannabis market.

Developing top talent starts with identifying high-potential employees and providing them with mentorship and training opportunities. I also create clear pathways for advancement, regularly check in with them about their career goals, and offer challenging projects that help them grow their skills and confidence, ensuring they feel valued and invested in their future at Curaleaf.

Building strong community relationships involves listening and engaging with local stakeholders. I would actively participate in community events, collaborate with local organizations, and ensure that Curaleaf’s corporate social responsibility initiatives align with community needs, fostering trust and demonstrating our commitment to making a positive impact in the areas we serve.