Curbside Part-Time

Company Description

As the leading cannabis multi-state operator (MSO), AYR Wellness is on a journey to be a force for good; and it all starts with our belief in the power and potential of the plant.

We believe in creating an environment in which we can all flourish, one where every individual can find their genius and pursue their passion, because it’s this dedication to creating a culture of excellence, one where we’re all empowered to achieve our dreams, that will propel us forward. We’re a company that puts our people first. A place where talent is rewarded, diversity is celebrated, and innovative thinking is championed and we believe that together we can build a better and brighter future for ourselves, our industry, and our world.

Join us as we create wonder together.

Job Summary

The Retail Curbside Attendant is responsible for completing the processing of all incoming curbside orders from the online platform(s). All state compliance standards must be adhered to such as printing applicable product labels, providing order totals to customers, and providing good customer service for outbound calls to customers.

Duties and Responsibilities

• Pulling inventory from the sales floor and entering products into the customer’s sales order
• Building and setting up profiles in Leaf Logix
• Updating all steps during the process of applicable software program applications
• Creates an exceptional customer service experience with guests through education, knowledge of products, and salesmanship
• Answer customer’s questions concerning price and use of merchandise during outbound customer calls
• Comply with all state regulations pertaining to medical and/or retail sales
• Comply with all cash handling policies and procedures
• Report on all issues to management
• Keeps up to date all regulations and policies including but not limited to; state/local regulation compliance, security protocols, access protocols, etc.
• Maintains cleanliness of all surfaces and register area

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency
• Must meet age requirement as outlined by state cannabis agency
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends, and holidays
• Maintain regular and punctual attendance
• Must be able to communicate effectively with customers/caregivers and team members
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment
• Understanding and knowledge of cannabis products

Education

• High school diploma/GED required

Experience

• 1-3 years working in a retail setting, cannabis a plus

Competencies (Knowledge, Skills, and Attitude)

• Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
• Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
• Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
• Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good

Direct reports

• No direct reports

Working conditions

• Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures
• Involves frequent contact with staff, vendors and customers. Work may include dealing with law enforcement and occasional State inspectors

Physical requirements

• The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings
• Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines
• The person in this position must be able to remain in a stationary position when checking in customers or when operating the register
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary
• Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. And it wouldn’t be possible without our exceptionally talented team. We’re proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion.

AYR Wellness is committed to the policy that all persons have equal access to employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans’ status.