Customer Care Associate, Group Orders

Our Mission

Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 5 million meals.

About The Role

As a Customer Care Associate, you will ensure that our Customer Care team is continually providing the highest level of support to our customers. You will receive training to be fully versed on the Sharebite order platform, learn restaurant dynamics and operations, as well as develop Customer Support phone-skills and best-practices. If you've ever wanted to work in a fast-paced live operations capacity, this is a role for you!

What you'll do:

• Work directly with our restaurant partners to resolve realtime order-related issues.
• Respond to customer emails & phone calls in a fast paced, time-critical manner.
• Ensure that Customer Care operations, procedures, and systems are adhered to.
• Constructively handle or supervise order escalations and customer complaints.
• Work with management & leadership to develop and improve methods and strategies to support rapid team and platform growth.

Required Skills & Experience:

• 6 months to 1 year of experience in a customer service or operations role preferred
• Excellent phone skills - you feel comfortable and confident with on-the-phone work.
• Empathy - you are able to identify with customer dilemmas and assist in a competent and compassionate manner
• Assertive - you will be entrusted to uphold Sharebite standards of service, you feel comfortable standing tall when communicating to both customers and restaurant partners.
• Meticulous writing ability and reading comprehension - you are able to assess and respond succinctly, relevantly and professionally to customer emails.
• Coachable - you appreciate the value of feedback and seek opportunities to learn, grow, and push yourself to the edge of your comfort zone in pursuit of your own development.
• Dynamic - you must be comfortable with ambiguity and able to think dynamically to solve problems on the fly. You can take core concepts and apply them to any situation.

At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.

The base compensation range for this role is $20 - $35 per hour, however actual salaries can vary based on a candidate's qualifications, skills and competencies.

Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits.