Job details

Customer Care Associate

Title: Customer Care Associate

About Us:

At AMETEK, you’ll collaborate with innovative colleagues to create technology that changes the world. Enjoy the support, resources, and best practices that AMETEK has to offer while having the autonomy and flexibility to work on diverse teams and projects.

Job Summary:

Responsible for the daily activities for order entry of new product, spares and repair activity. This includes the review of purchase orders, scheduling of products, and customer updates and/or status. This is a critical position that provides support with purchase orders, scheduling and customer support.

Key Responsibilities:

Review all incoming purchase orders. Resolve contractual issues with customer, as needed.
Communicate with customers regarding order and schedule updates/issues.
Collaborate with Application Engineering regarding Bill of Materials (BOM’s), Engineering Service Requests (ESR’s), part numbers, pricing issues, and sales order coding.
Schedule products to include working with Production Planners, ESR process, and Engineering Systems Group (ESG).
Order entry into the OMAR/ManMan ERP system.
Issue Return Material Authorizations (RMA’s) into customer service database.
Interface with Domestic Sales Representatives, International Distributors, and Regional Managers regarding order status, customer issues, and commission/discount questions.
Partner with Shipping department for coordination of shipment and international documents, as required.
Issue credit/debits for sales order corrections, as needed.

Minimum Qualifications:

Minimum of 5 years of experience in customer service or sales related position.

Desired Qualifications:

Degree preferred, but not required.
Ability to multi-task in a fast-paced environment.
Strong organization skills.
Excellent written and verbal communication skills.
Proficient in Microsoft PowerPoint, Excel, Word, and other database applications.
Previous experience with OMAR/ManMan ERP preferred.

What’s in It for You:

Competitive compensation, holiday pay, and paid time off
Great benefits package that includes health, vision, and dental insurance
401(k), plus matching
Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
Employee referral program
Tuition reimbursement program
Employee assistance program
Exciting, fast-paced environment where you could make a true impact
Opportunities for career advancement within our business unit and across all other AMETEK business entities

Additional Details:

Location Information:

This position is located in beautiful San Diego, California. Many consider San Diego to possess the best climate in the country. Daytime temperatures average 70 degrees Fahrenheit year-round. Besides its amazing weather, San Diego is known for its miles of white-sand beaches, nightlife, outdoor culture, and ethnic diversity. It is also known for being a great place to raise a family due to having some of the best public schools in the country. The city offers plenty of family fun attractions, which include the world-famous San Diego Zoo, SeaWorld, and LEGOLAND. San Diego County comprises of 18 incorporated cities and numerous other charming neighborhoods, including downtown's historic Gaslamp Quarter, Little Italy, Coronado, La Jolla, Del Mar, Carlsbad, Escondido, La Mesa, Hillcrest, Barrio Logan and Chula Vista to name a few.

To learn more about our company and our job opportunities, visit us at:

https://www.ametek.com/careers

To learn more about the business unit you’ll be joining, visit us at:

Programmable Power: https://www.programmablepower.com/

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits: