Customer Care Representative

*Now offering 4-day/10-hour OR 5-day/8-hour schedules*

Full-Time Customer Care Representative

Zynex is seeking the best Customer Care Representative ("Patient Experience Specialist")in the state to join our team. If you are looking to join an amazing company that is passionate about making a difference in our patient’s lives, then Zynex is the place for you.

A Patient Experience Specialist role is to ensure a smooth process for our patients. This roles effort will analyze patients’ needs and help them fully understand the product to provide a positive patient experience.

Since 1996, Zynex has led the industry of safe, effective pain management for patients in pain. We are passionate about combatting the opiate crisis using our premium medical devices and providing patients a non-opioid, side-effect-free solution for their pain.

Zynex Medical was awarded “2023 Denver Top Workplaces” from the Denver Post

Zynex Offers Exceptional Benefits (Full-Time Roles):

• Premium starting pay (starting $21/hour).
• Health, dental, & vision insurance.
• 401k with company contribution.
• Free and/or subsidized breakfast and lunch.
• 8 paid holidays + up to 2 additional floating holidays (1 every 6 months).
• 3 weeks Paid Time Off (PTO) for sick or vacation time; increases to 4 weeks after 2 years with the company.
• Annual LinkedIn Learning subscription to facilitate employee skill and competency development.
• Health & wellness bonus up to $50/month.
• Frequent opportunities for role transitions and advancements.
• Weekly employee appreciation activities/perks.
• Up to $75/month reimbursement for community volunteer hours.
• Employee product discounts.

Essential Job Duties & Responsibilities:

• Initiate telephone, mail, and email contact with patients.
• Communicate professionally with patients regarding the use, benefits, and potential coverage of Zynex’ products.
• Provide patient education as needed on Zynex’ medical products.
• Maintain accurate records and provide detailed, professional notes in patient files.
• Operate independently in Zynex Billing System.
• Meet daily goals as outlined by Billing Department Manager/Supervisor.
• Dress and interact professionally in an office environment.
• Follow all company policies and address issues following appropriate chain of command.
• Be present/visible in the home office Monday through Friday, either 4 days per week for 10 hours per day OR 5 days per week 8 hours per day. Exceptions to this need prior approval from your direct Manager/Supervisor.
• Complete other duties as assigned by Management.

Education Requirements:

• High School Diploma or equivalent.

Zynex Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• No experience needed

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Englewood, CO 80112: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person