Job details

Customer Care Representative I

Overview:

Customer Care Representative I | Baltimore, MD

Monday to Friday and Rotational Weekends

Handle all inbound customer inquiries and place outbound calls to clients in accordance with call log procedures and policies.

Responsibilities:

Handle all customer inquiries regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service.
Report laboratory results to clients and patients using established protocols.
Document reporting or call history in required format and maintain complete and accurate records.
Contact the client to resolve routine matters related to patient testing and result reporting.
Report client concerns using established protocols.
Provide education and guidance to clients about Quest Diagnostics lab processes.
Escalate issues as appropriate using established protocols.
Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications:

QUALIFICATIONS

Required Work Experience:

N/A

Preferred Work Experience:

Previous medical or customer service background preferred.

Physical and Mental Requirements:

Ability to sit for long periods of time.
Repeating motions that may include the wrists, hands and/or fingers. (Typing)

Knowledge:

Proper telephone etiquette to handle customer inquiries.
Basic knowledge of operating office equipment.
Understand the importance of Quality Service and how it is measured.

Skills:

Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.
Must be able to work in a team environment.
Proficiency in basic computer skills (Word, Excel, Outlook)
Ability to multi-task and work in a fast-paced environment.
Strong organizational skills.
Ability to analyze and solve problems.
Good listening skills.
Ability to maintain professional and tactful manner in stressful situations.
Ability to deal with client information in a confidential manner.

EDUCATION
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

2023-38131

Quest Diagnostics Glassdoor Company Review

3.4

Quest Diagnostics DE&I Review

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CEO of Quest Diagnostics

Jim Davis

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By Quest Diagnostics

We are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. Quest annually serves one in three American adults and half the physicians and hospitals in th...

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FUNDING

Public

INDUSTRY

Health Care Services & Hospitals

TEAM SIZE

10000+

LOCATION

Hybrid, based in Secaucus, NJ

DATE POSTED