Customer Care Representative - West Jordan, Utah Starting at $19 (DOE)

SUMMARY:

The Customer Service Representative is responsible for accepting/processing orders and answering questions about price, product availability, order status, and lead-times. Acts as a liaison between Inside Sales, Outside Sales, and the customer to ensure efficiency and communication are maintained. Monitors, follows-up, and resolves issues with customers regarding changes in requirements (which could be customer or company driven). Works to resolve all issues related to delivery, pricing, and any other general issues customers may have in a timely manner. Works with all internal departments at all levels to ensure customer satisfaction

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Accepts incoming phone calls, e-mails, and fax requests for quotation, price, delivery and new/change orders.
• Answers basic questions related to company’s product offering
• Develops, documents, audits, and maintains all customer activity in SAP system.
• Maintains data entry on orders and performs order verification to ensure accuracy.
• Maintains necessary records, files, and report in electronic format.
• Understands the urgency and priorities of situations, as they arise, and implements appropriate and timely responses.
• Establishes and maintains key relationships with customers, and key internal departments at all levels in order to drive operational excellence.
• Ability to understand and interpret metrics and reports as established by management.
• Maintains the highest ethical standards.
• Other duties as assigned.

COMPETENCIES

• Communication
• Follow-Up
• Initiating Action
• Planning and Organizing
• Work Standard
• Flexibility
• Strong customer relationships

QUALIFICATIONS

Education and/or Experience

• Bachelors degree preferred
• High School or GED equivalent required
• Minimum 2-4 years experience in customer service/data entry role a plus.
• SAP experience is required
• One to three years (1-3) experience working with inside and outside sales.
• Intermediate skill level of Microsoft Office (Word, Excel, Outlook, etc.)
• Ability to multi-task
• Ability to work well under pressure
• Excellent written and verbal communication skills

Compensation:

Starting at 18.50 (DOE)

Physical Requirements:

This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting up to 25 lbs. of material, finger dexterity for activities such as data entry and calculator use, grasping, repetitive motions, speaking, hearing, visual acuity, and mobility between locations. Use of both hands is required.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Wurth Louis and Company (WLAC) is an equal opportunity employer and provides reasonable accommodations to employees and applicants with physical and/or mental disabilities. We value and encourage diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This applies to all employment practices within our organization and is based on qualifications, merit, and business needs at the time.

#LI-DB1