Customer Care Representative/Call Center

Handle all inbound customer inquiries and place outbound calls to clients in accordance with call log procedures and policies.

• Handle all customer inquiries regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service.
• Report laboratory results to clients and patients using established protocols.
• Document reporting or call history in required format and maintain complete and accurate records.
• Contact the client to resolve routine matters related to patient testing and result reporting.
• Report client concerns using established protocols.
• Provide education and guidance to clients about Quest Diagnostics lab processes.
• Escalate issues as appropriate using established protocols.
• Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Job Type: Full-time

Pay: $16.00 - $17.20 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Tampa, FL 33612: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: Hybrid remote in Tampa, FL 33612