Customer Care Representatives

Ascendo Resources is looking to fill a role for Customer Care Representative for a contract to hire opportunity!

• Are you ready to get back to work?!
• Are you looking for your next opportunity?
• Are you looking to put some money in your pocket quickly?

Take a look at some of the responsibilities:

• Listening to customers’ concerns and handling complaints and returns
• Giving detailed explanations of services or products
• Working with a various team to create better methods to address customer complaints
• Reviewing customer accounts and transactions while resolving issues
• Communicating with customers in-person, through email or chat, over the phone or on social media
• Receiving orders, calculating charges and processing payments
• Monitoring customer satisfaction levels
• Referring customers to superiors when necessary

Skills, Education Qualifications:

• High school diploma or general education degree (GED)
• Proficiency in use of computers with experience in CRM software/ tools.
• Proficient in Microsoft Office applications (specifically Outlook)
• Experience in data entry support
• Experience working with shipping carriers
• Detail-oriented individual with strong organizational skills
• Ability to consistently communicate via telephone, email, and in person
• Strong verbal and written communication skills
• Ability to prioritize and multi-task for maximum efficiency without sacrificing accuracy
• Time management skills with ability to manage how much time is spent on a task
• Customer service-oriented mindset
• Eager to learn and can absorb information quickly
• Analytical and problem-solving with ability to make sound decisions based on facts, policies, and customer needs
• Self-motivated
• Ability to work effectively in a team environment
• Ability to effectively manage and keep up with daily workflow

Preferred Skills:

• 2 years telephone customer service experience supporting.
• Experienced in a customer service environment
• Experienced with service, incident, and sales management tools and systems
• Experience working directly with businesses and end consumers
• Ability to speak fluently in English and another language

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.