Customer Care Specialist 2 – Remote – Kansas

Job Description

In this Customer CARE Specialist 2 role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls in a virtual, call center environment from customers across the country. The ideal Customer CARE Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers.

This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom can offer remote employment of this position in: Kansas

Shifts:

Full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, and holidays, is required.

Paid! Training:

Orientation: 1 week (Tuesday – Friday) 7:00AM – 4:00PM PST

Training: 3 weeks (Monday – Friday) 7:00AM – 4:00PM PST (Attendance at training is required)

Pay: Pay for this position in Kansas is $16.50

Work from Home Subsidy! $50/month

A day in the life…

• Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
• Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
• Provide Customers with critical service and product information, ensuring customer satisfaction
• Process orders and enter data into order entry system
• Track customer packages
• Other duties as assigned

You own this if you have…

• 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
• The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations
• Excellent communication skills
• The ability to work in a fast-paced environment and demonstrate a high sense of urgency
• Understanding of computer systems and troubleshooting issues with minimal assistance
• Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
• A quiet, distraction free, secure home workspace
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
• Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Satellite Internet or Wi-Fi)

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.