Customer Care Specialist- 7/17 Van Buren, AR

About Experian

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the world’s leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the “World’s Most Innovative Companies" and ranked on Fortune’s Best Companies to work for. Experian was ranked among the best HR teams in the US in 2021.

New Hire Class starting July 17, 2023!

This position pays $15 /Per Hour!

Experian has multiple exciting opportunities for Customer Care Specialist positions based out of our Van Buren location!

• This position pays $15.00/hr and is eligible for a $1,500 Performance Bonus which is paid out after completing 90 and 180 days of employment.

This is a great opportunity for someone passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and have the ability to learn quickly and be empathetic with our customers. Additionally, you will:

• Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area
• Effectively handle escalated customer issues in a professional and timely fashion

What your background looks like

• Remote role but must live within 45 minutes of Van Buren, AR
• High School Diploma or GED
• One or more year(s) of customer service experience
• Proficiency with computer programs
• Exceptional Customer Service experience
• Ability to problem solve with probing questions
• Multi-tasking skills in a fast pace environment
• Ability to work independently in compliance and regulatory environment
• Coordinate between bureau and client systems to assist customers
• Excellent communication skills, written and verbal
• Results orientated and passionate about helping customers
• Ability to work onsite after training period
• Must be able to successfully pass background screening which will include a criminal background check, employment verification, education verification, credit check as well as a drug screen. A reasonable accommodation is available for individuals testing positive when they have been prescribed marijuana for medical reasons, but no accommodation is available for the recreational use of marijuana

Training & Shift Requirements

• Available for first 90 days with no time out of office (Training; Probation period)

• We will be training remotely, therefore, you must be able to prove you have high-speed internet service. You can test your home internet speed by using this link: https://speedtest.net/

• During training and team meetings, you will be required to be on camera using your computer’s webcam.
• During training, you must be available: Monday through Friday from 8am. to 5pm.
• After training, you must be available to work an 8-hour shift and be open to working one weekend day

Perks

• Competitive pay ($15/hr) and comprehensive benefits package, including an annual bonus target of 5%.
• Three weeks of vacation per year (prorated based on start date).
• Five sick days each calendar year (prorated based on start date).
• 12 paid company holidays (based on company needs you may work some holidays)
• Great workplace! Diverse and welcoming culture with Employee Resource Groups and opportunity for professional growth & advancement
• Benefits (Medical, Dental, Vision, 401k, Tuition Reimbursement, etc.)

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.

#LI-REMOTE

All your information will be kept confidential according to EEO guidelines.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here