Customer Care Specialist

Performs various Customer Care Specialist activities as well as assists with special projects. As a Customer Care Support Specialist, you may be assigned to one or more of the specific jobs below and/or assist in all Specialist assignments as necessary. You will be a member of a team that provides Best in Class customer service in the Food Service industry. You will actively engage with our customers to ensure their needs are met and that their experience exceeds expectations. You will be a problem resolution expert that will partner with other cross-functional departments within the company to fulfill customer orders. Most importantly, you will see your efforts have an immediate, tangible impact every day in a well-funded and rapidly growing company.

Essential Duties:

• Order entry from internal/external customers direct or by phone and email; from non-customer sources such as fax, email and voice mail
• Customer Call Sheets and/or assignments to fulfill customer service level agreements
• Rotation of duties can vary daily/weekly, to include email communications, Inbox Management, internal and/or external customer transactions and requests
• Review reports to prevent and/or proactively make order edits and prevent lost sales
• Make product recall inquiries and timely documentation to/from customers
• Research and resolve customer delivery issues via phone and email
• Other duties may be assigned

Qualifications:

• High school diploma or General education degree (GED)
• One-year Customer Service, administrative support or restaurant experience preferred
• Must have excellent written and verbal communication skills
• Proficient in Microsoft Office suite; Word, Excel, and Outlook
• Salesforce or Customer Relationship Management (CRM) software experience preferred
• Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays

Corporate Summary

At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission

At Shamrock Foods Company, we live by our founding family’s motto to “treat associates like family and customers like friends.”

Why work for us?

Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.

Equal Opportunity Employer

At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)