Customer Care Tech Provider

Our employees are the most important driver of our success. Our focus on total wellbeing enables team members to be healthy and safe, cultivates a culture where everyone feels they belong, and invests in everyone to help them develop and thrive.

Job Scope:

Are you passionate about problem solving and customer service? The function of the Customer Care Technical Provider is to address all customer concerns regarding the technical aspect and troubleshooting of our products, with the special focus on shower door product installation and parts replacement.

Key Responsibilities:

• Provide prompt and accurate responses to inquiries on complaints, ship dates, product availability and shortage claims.
• Demonstrate extensive product knowledge to respond to customers’ technical inquiries and to help troubleshoot questions concerning installation and malfunctioning products.
• Address customer claims and escalate concerns as needed

Education / Experience Preferred:

• College degree preferred and/or 3 years or more in a customer care environment
• Salesforce CRM experience preferred
• Building or DIY Industry knowledge preferred

Job Type: Full-time

Pay: $16.00 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Ability to commute/relocate:

• Winston Salem, NC 27107: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer relationship management (CRM): 3 years (Required)
• customer service: 3 years (Required)

Work Location: Hybrid remote in Winston Salem, NC 27107