Customer Contact Officer

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

We are looking for a Planning & Customer Contact Officer, who will be mainly responsible for Material Planning & interacting with Customers / Customer Centers / Distribution Centers for providing information related to their orders focusing on delivery of products to customer on right time.

Main Responsibilities

• 
  Manage the customer order processing through proper scheduling, planning in BPCS, Manufacturing Execution Systems (MES)
• Responsible for customer contact and support to the Customer Centers for information concerning production, such as: Lead times and stock availability, Delivery schedule of orders, Special expediting assistance
• Translate Product forecast into Material forecast
• Analyze pertinence of large forecast modifications by customer s and impact on supply chain
• Monitor inventory of FG for balancing stock management and Service level
• Participate in NPD & DN process ensuring optimal Phase in and Phase out of parts
• Prepare invoices of finish goods and coordinate with Logistics for Material shipments for intercompany dispatches
• Coordinating with Customer Center for customer inspection in factory
• Conduct system stock and physical stock verification on a regular basis through Cycle Counts to ensure correct FG stocks in system.
• Co-ordinate with sourcing, quality control, stores & other functions in manufacturing for timely actions related to Customer Orders.
• Active Contribution to the production planning process for high efficiency and productivity
• Improve customer satisfaction in terms of delivery performance
• Communicating with Shop Floor Team on Delivery Requirements
• Material planning & control for assigned commodity/parts
• Be part of monthly level meetings with customer centers to formalize CC needs for coming months, and track PC commitments.
• Daily Tracking both parties performance, analyze deviations, and raise flag
• Prepare monthly reports to track Supply Chain performance
• Work as per group guidelines & ‘The way we do things’.

To succeed, you will need

Experience requirements

• 2+ years of experience in Supply Chain/Planning/PPC
• Knowledge of IT tools like ERP SAP/BPCS, Manufacturing Execution Systems, CRM, MS-Excel, Word etc
• Fluent in English

Knowledge/Educational requirements

• University degree in relevant field.

Personality requirements

• Good communication and interpersonal skills
• High ability to work in teams
• Positive attitude, constantly raising the performance bar
• Good knowledge of computer applications, like MS Excel, MS Word, BPCS etc.
• Knowledge of Lean manufacturing and MES (Manufacturing Execution System) will be advantage
• Undisputed business ethics vs supplier & adhere to “Business Code of Practice”.

In return, we offer you

• A Friendly Family- like atmosphere
• New Challenges and new things to learn every day
• A culture known for respectful interaction , ethical behaviour and integrity
• Continuous Learning

City
Chakan, Pune

Last Day to Apply

27 July 23

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