Customer Experience Advisor

This is a full-time position based in our Nashville, TN office. (Hybrid Schedule)

Hourly Rate: $17.00

Warby Parker is on the lookout for a full-time Customer Experience Advisor to join our team of all-star brand representatives in our Nashville headquarters. As a member of our CX team, you'll be instrumental in delivering extraordinary glasses shopping and ownership experiences to each and every one of our customers. Our ideal candidate is a master problem solver who has a passion for serving others and a knack for staying calm under pressure. Sound a lot like you? Keep reading!

What you'll do:

• Deliver above-and-beyond customer service over the phone, email, and live chat
• Become an expert in Warby Parker's internal management system in order to efficiently process sales orders and maintain customer relationships
• Use our communication software to interact with your teammates, management, and other departments
• Notice even the smallest trends and pain points in our work, then brainstorm solutions to improve each customer's experience

Who you are:

• A well-rounded team player who takes ownership of (and pride in) your work
• Able to think outside the box and solve problems creatively
• A thoughtful communicator (both online and offline!) who understands the importance of tone
• Empathetic and able to adapt your communication style to best suit your audience
• Eager to learn new technology systems and procedures
• Highly organized and attentive to detail
• Proficient in navigating multiple tabs and windows (you're all about those keyboard shortcuts)
• Energized and motivated by a high-volume work environment
• Excited to be a brand ambassador for Warby Parker and build strong customer relationships
• This position operates in a hybrid-capacity and requires you to be in the office. In-office days are determined by your shift
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit:

Up to 2 years customer service experience

Potential shifts:

• Shifts vary depending on business needs and will be communicated during the interview process. We're available for our customers every day, 8 a.m.–9 p.m. CT.

Some benefits and perks of working at Warby Parker:

• Health, vision, and dental insurance
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Cell phone plan reimbursement
• And more—just ask!