Customer Experience Agent - 7am - 3pm shift - job 2 of 2

We’re looking for passionate people looking for their next big challenge. Here at Gett, we are defined by our passion, quality and drive. Our team is integral to the success of how we travel in the UK and around the Globe. You are an integral part of the 24/7, 365 days a year customer service, drivers support and dispatch service.

The Customer Experience Agent acts as a liaison between Gett, its drivers, clients and passengers. Customer Experience is key to the delivery of our service commitments and is vital in your approach towards your duties.

Working pattern details:

• Shift pattern: 7am - 3pm
• 5 out of 7 days a week with a month of weekends every 3rd month
• Predominantly working from home but you will be asked to visit the London office once a month

The role is entirely customer facing. Another part of your responsibility is the key to growing the business and developing a reputation for service excellence, and acting like a role model in both action and attitude. Whilst this is a customer service role, 70% of contact is with drivers who require technical assistance.

• Effectively managing customer contacts across various channels of communication, including telephone, e-mail, chat, and social
• Achieving high levels of accuracy and quality of work, whilst challenging yourself to exceed targets
• Efficiently handling customer complaints with empathy, knowledge and understanding
• Completing customer booking requests in a friendly, professional, and timely manner
• Working positively across teams and departments to help solve customer queries

Here’s what you Gett:

• Monthly bonus
• Taxi Credit
• 33 days holiday a year including bank holiday entitlement PLUS one extra non-working day every month
• Home office set up allowance of up to £400
• Health related cashplan - cashback when using the dentist etc
• Private Medical Cover
• Life Insurance
• Employment Assistance Programme
• Pension Scheme
• Subsidised Gym membership

If there is anything we can do to accommodate your needs throughout our hiring process, just let us know. If a disability prevents you from applying online, please send your CV and covering letter to: recruitment.uk@gett.com

About us:

Gett is on a mission to organize all the best mobility providers in one platform, optimizing the entire experience for our B2B customers. It’s a 1.4 trillion market involving Drivers, Riders Suppliers and Businesses and a secured product platform and marketplace is crucial for successful operation.

We are a leading corporate solution for ground transportation services in the UK, Israel, and Russia. Founded in 2010 as a ride-hailing company, Gett has always been very strong in the corporate segment. Shortly after launching the app in 2010, Gett signed its first corporate customer. Since then, over 15,000 other corporations have joined the Gett service.

Come As You Are!

At Gett, we believe that you do your best work when you bring your whole self to work. And a diverse team is a strong team! Gett is therefor committed to creating an inclusive work environment and all employment is decided on the basis of qualifications, merit, fit and business need without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please let us know if you have any accessibility requirements for your candidate journey with us. If a disability prevents you from applying online, please send your CV to: recruitment.uk@gett.com

• Experience of working in a contact centre would be beneficial
• Able to work well under pressure, showing resilience and good time management skills
• Ability to prioritise workload, whilst being organised and efficient
• Excellent communication skills, both verbal and written
• Good attention to detail, and able to solve problems
• Experience within the transport or travel industry is useful but not essential