Customer Experience Associate (Overnight)

Our Company

Sharebite is an online food ordering platform with a social mission. Our technology is built exclusively for companies so their employees can safely and easily order delicious food to the office while helping to address social injustice in their communities.

Our Mission

Sharebite's mission-driven culture is focused on alleviating a fundamental social injustice: childhood hunger. Food insecurity has ripple effects throughout communities and affects educational attainment, employment opportunity, incarceration rates, mental health, and more.

At Sharebite, we understand the power of food goes beyond nutrition - it's the cornerstone to healthy, vibrant communities. That's why we partner with City Harvest and Feeding America to combat childhood hunger directly. For every meal ordered through our platform, we donate a meal to children facing food-insecurity - at no additional cost to our customers or restaurant partners. Join our team and help feed your city!

The Role

As a Customer Experience Associate, you will work closely with your team members to ensure white-glove service for one of our newest product offerings. You will receive training to be fully versed on the Sharebite product, learn customer dynamics and operations, and utilize problem-solving skills to find satisfactory solutions for our clients. This role works in a specialized Customer Success capacity - this is a growing team for an exciting new feature. If you've ever wanted to do Customer Success at a rapidly growing startup with an exciting future, this is a role for you!

What you'll do:

• Work directly with customers to answer questions and resolve problems.
• Utilize email and phone calls to provide white-glove service in a timely manner.
• Ensure that Customer Success operations, procedures, and systems are adhered to.
• Work with the product to identify improvement opportunities and develop best practices.
• Collaborate with management & your teammates to instill methods and strategies to support rapid team and product growth.

Qualifications:

• Excellent communication skills - you feel comfortable with written and verbal correspondence.
• Empathy - you are able to identify with customer dilemmas, and assist in a compassionate manner,
• Problem solving skills - you enjoy digging a little deeper to find the root of a problem, and using that information to best assist customers and bolster the product.
• Coachable - you appreciate the value of feedback and seek opportunities to learn, grow, and develop.
• Dynamic - you're comfortable with the ambiguity of a developing team, and enjoy thinking dynamically to solve problems on the fly. You can take core concepts and apply them to any situation.
• White-glove mentality - you actively seek to find the best way to not only assist customers, but to ensure they have a truly exceptional experience.