CUSTOMER EXPERIENCE ASSOCIATE, ONLINE GAMING

As a Customer Experience Associate, you’ll be the primary point of contact for our online gaming products, answering customer questions and advocating across the company. We are innovators in the industry and we want you to help us further our mission of bringing customers closer to the games they love.

Sound good to you? Join us.

T his position will require candidates to reside in the state of New Jersey and will have the option of working remote within the state.

This is a full time position that will require working weekends. Hours will vary.

What you’ll do as a Customer Experience Associate:

• Provide exceptional customer service through demonstrating product knowledge.

• Effectively communicate with our customers across several channels – phone, email, chat, and social media.

• Promote the DraftKings brand through your conflict resolution abilities and effective communication skills.

• Advocate for our players to help us grow the business.

• You may be required to become licensed through applicable gaming commissions.

What you’ll bring:

• Bachelor’s Degree in business management, sport management, or a related field, preferred.

• Ideally, you’ll have prior call center and/or customer service experience.

• Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off.

• Competence with ticketing processor systems and Microsoft Office product suite.

• If you are polite, attentive, and friendly, then we are looking for you.

The US hourly rate for this full-time position is $15.60 - $23.40, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.