Customer Experience Professional

Join a team recognized for leadership, innovation and diversity

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs.

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Hybrid work schedule: 3 days onsite, 2 days remote

Key Responsibilities

• Processing Returns
• Customer Invoicing
• Deliver Forecast Reports
• Order Processing
• Must provide customer service in a professional manner

YOU MUST HAVE

• High school diploma or equivalent
• 4+ years MS Office experience (Word, Excel, Outlook)
• 4+ years customer service experience

WE VALUE

• Bachelor's degree preferred
• A knowledge of principles and best practices in customer service
• Good team and communication skills
• An ability to take initiative and work with limited direction
• An ability to learn quickly
• Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

Additional Information

• JOB ID: HRD198393
• Category: Customer Experience
• Location: 11201 Greens Crossing Blvd,Houston,Texas,77067,United States
• Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.