Customer Experience Rep

Do you enjoy providing world class customer experience? Do you have a proven track record of solving complex service problems? Would you like to join a team that helps give a voice to people’s loves? If you answered yes to these questions, apply to join the NAM Operations Customer Experience team today!

In this position, the Customer Experience Representative will be empowered to make decisions to satisfy the customer while still holding PANDORA’s values in high regard. The representative is responsible for building brand loyalty and de-escalating complaints by displaying active listening and problem-solving skills. They will guide internal and external customers through the resolution process with valuable product and service information.

Ideal candidates should be comfortable being on the phone for long periods of time and interacting with consumers. Bilingual language ability is a plus. (French/Spanish)

This role is eligible to work a hybrid model, with two work from home days per week.