Customer Experience Representative Associate (On-Site)

Department: 16008773 Customer Experience Center Services Ambulatory
Shift: Day/Evening (United States of America)
Hours: 40
Contract: Non-Union
Weekend Rotation: None
Job Profile Summary: Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience. Assist patients, clinical professionals and the general public with access to healthcare services.
Job Description:

Principle Responsibilities

• Provides patient access to systemwide services.
  • Identifies need of customer by using active listen skills.
  • Assists patient, clinical professionals and the general public with access to health care services.
  • Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
  • May assist customers with systemwide navigation.
  • May provide systemwide paging services.
• Ensures data collection entries are accurate and complete.
  • Systemwide registration processes are consistently followed to ensure accuracy.
  • May include data needed to page critical events.
  • May include creating telephone and triage encounters.
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
  • May utilizing digital platform tools.
  • May operate a multi-phone system.
• Other duties as assigned.
• Seeking bilingual applicants English, Spanish, Somali.

Job Requirements

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• Associate's or Vocational degree preferred
• 0 to 2 years of customer service experience required and
• 0 to 2 years of experience in a health care setting preferred

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Additional Job Description:

Shift Scheduling:

• The CEC is a 24/7/365 facility with variable schedules that can start between 7:00 AM and 2:00 PM.

Training Requirements:

• Training for this position is Full-Time for the first 8 weeks, after which you will be assigned your regularly scheduled shift.
• Training will be M-F from 8:00 AM - 4:30 PM

Secondary Location Option - Midtown Minneapolis:

• Candidates have the option to select between the Coon Rapids location, or our midtown Minneapolis location - Allina Commons. Both locations will be On-Site.
• The midtown location is accessible to public transportation options including bus, light rail, etc.