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Customer Operations Coordinator

Hourly range: $21.39 - $24.71

Full Time Benefits:

Profit Sharing

Medical/Dental/Vision/Life/ Disability Insurance

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid vacation, holidays, and sick time

Part Time Benefits:

Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Sick time

Summary

This position is primarily responsible for the day to day Station Operations including any irregular operational issues that may occur for scheduled service, public charters, private charters, DOD charters and company repositions. Providing support to operational departments within the OCC, Base Stations, Field Stations, Customer Care, Customer Relations, and corporate management, consistent with the requirements of company policy and federal and state regulations.

Visa Sponsorship Available

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education: High School Diploma/GED

Years of Experience: Minimum one (1) year of airline industry experience. Minimum one (1) year of job experience in a Lead and/or Supervisor role in a service or operational position.

Other minimum requirements: Ability to work varied shifts, including evenings, weekends and holidays, and be able to stay late for delayed flights or irregular operations in a 24/7 environment. Ability to attend and complete required training. Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers. High level of proficiency in Microsoft Office. Ability to work in a fast-paced and potentially high-stress environment.

Preferred Requirements

Bachelor's degree (preferred but not required).
Extensive problem solving capabilities when working with irregular flight operations.
Excellent written and oral communication skills with proven ability to develop customer correspondence at an executive level.
Highly organized, with multi-tasking ability and the ability to work through stressful situations.
Team building skills and a positive attitude.
Ability to travel if required.

Job Duties

Establishes and maintains positive rapport and communications via email and phone with all relevant departments, regulatory agencies and Charter-related entities.
Communicates all information proactively and timely with the designated management including Executives and internal/external customers.
Answers incoming calls and advises process, policy and procedures for all internal/external customers who contact Customer Operations for guidance and assistance.
Is responsible for working the various phases of irregular operations including assessment, coordination, facilitation and reporting of the events while working with stations, duty manager and other internal departments.
Coordinates all service recovery elements with outside vendors which include Ad Hoc public and private charters, hotels, transportation companies and/or food and beverage outlets.
Acts as a liaison between Ground, Stations, TSA and Airport personnel for best possible outcome in an irregular operation event.
Validate and help balance the expenses as it relates to events in which they assisted in the coordination of.
Coordinate “Positive Contact” between crew services, stations, and crew members per the Flight Ops and Inflight contracts.
Executes, approves and maintains the Fuel Vendor Audit Questionnaire.
Executes, approves and maintains the Deice/Anti-Ice Vendor Audit Questionnaire.
Coordinates, facilitates and distributes international requirements for international aircraft movements for induction and/or heavy maintenance repositions.
Liaisons with the Social Media department for an enhanced customer experience.
Executes and remains point of contact for the Post Accident checklist company wide.
Executes and liaisons with the security team for the Drug and Alcohol program.
Owns, executes, distributes, reconciles and maintains inventory for the IROP Service Recovery Program.
Maintains the Vendor Resource data base for IROP efficient handling including renewal of Direct Bill and payment agreements.
Updates Hotel Information for each airport serviced by Allegiant including contacts, phone numbers, and form of payment on file with these properties.
Updates Ground Transportation Information for each airport serviced by Allegiant including contacts, phone numbers, and form of payment with these companies.
Updates local restaurant information for each airport serviced by Allegiant including contacts, phone numbers, and form of payment on file with these establishments.
Assist with identifying potential vendors in cities where relationships do not exist.
Conducts on the spot training with Station agents over the phone when applicable.
Provide guidance to ensure compliance with all FAA, DOT, and TSA directives and security requirements.
Provide guidance to ensure compliance of all company policy and procedures.
Liaison with IT to ensure Allegiant systems bugs are communicated and tracked.
Other duties as assigned.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs

People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.

By Allegiant Air

Our mission is to provide high-value, low-cost travel experiences to our customers. We do this by driving continuous innovation, structuring the organization to ensure flexibility and nimbleness, a relentless management of costs, and maintaining a...

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INDUSTRY

Airlines, Airports & Air Transportation

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Las Vegas, NV

DATE POSTED

June 10, 2023