Customer Order Controller - US Naval Services

Job Description

Customer Order Controller – US Naval Services

Walpole, MA or Indianapolis, IN

As a Customer Order Controller for Rolls-Royce, you will provide operational support for mission critical shipments of aftermarket service parts to the US Navy, allied navies and the industrial base supporting them in the execution of their missions. You will work directly with our customers, advocate for their needs and communicate delivery status on a regular basis. You will perform transactional duties in SAP, as well as gain a tactical understanding of the processes and tasks required of a COC. In this role you will also provide support by compiling appropriate data, analyzing that data, and preparing charts and reports to inform strategy and track our performance meeting customer expectation.

Dream Big and Make an Impact

At Rolls-Royce, we pioneer cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs. We embrace the power of data and technology and aim to be Digital First in everything we do.

To ensure we continue to be pioneers of our industry, Rolls-Royce has a team of over 16,500 engineers around the globe. They include everyone from world experts in their field to those who manage hundreds of people and millions of dollars’ worth of investments. We recruit engineers at all levels and in a range of disciplines. And while we encourage specialisation, we also offer freedom to cross-specialise and develop skills across a number of different areas.

Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here .

Key Accountabilities:

• Provide complete customer service from the entry of external customer order to the delivery of parts and timely payment. This includes serving as the customers’ advocate by understanding future forecasting requirements in order to establish a robust supply chain signal.
• Act as the primary Rolls-Royce interface to the customer's purchasing group and coordinating with Program Quality functions in support of Customer needs
• Manage the open order board, identify and escalate critical shortages to program and supply chain managers. Work with customers and understanding and communicating priorities for allocation of parts against orders when shortages occur
• Review contract compliance and communicate/resolve discrepancies through contract managers.
• Consolidate and report key internal supply metrics, including order fill rate, material availability, expedites, arrears, and on time delivery (OTD)
• Gather requirements and develop strategic proposals to grow service offerings or enhance the customers experience.

Basic Requirements:

• An Associates degree in Business, Engineering, Engineering Technology, Supply Chain or Operations with 3+ years’ experience in a supply chain or operations environment OR;
• A Bachelor’s degree in Business, Engineering, Engineering Technology, Supply Chain or Operations with 1+ years' experience in a supply chain or operations environment OR;
• A Master’s degree in Business, Engineering, Engineering Technology, Supply Chain or Operations OR;
• In lieu of a degree, 5+ years' experience in a supply chain or operations environment
• In order to be considered for this opportunity you must be U.S. Citizen

Preferred Requirements:

• Previous experience with Systems, Applications and Products (SAP) or Enterprise Resource Planning (ERP) systems
• Previous experience in shop floor control, purchasing, supply chain design, and/or customer support
• Ability to manage and summarize large amounts of data
• Experience managing customers or stakeholder needs and expectations
• Proven ability to work productively in cross-functional teams

Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy here .

At Rolls-Royce we embrace workplace flexibility. Our teams work in onsite, hybrid and remote work environments based on work and personal requirements. The specific arrangements vary from team to team. Please ask us about how we work on this team.

Close Date: July 19th, 2023

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