Customer Sales & Service Representative I, Front Counter (Non-Retail)

Mediacom is one of the largest cable companies in the nation operating in 22 states with over 4000 employees. As Mediacom continues to grow, so do the career opportunities within! Be part of the excitement and join one of the most stable and dynamic technology companies in the market today. This culture of advancement, success, outstanding benefits, and career advancement opportunities give you The Power to Succeed!

GENERAL RESPONSIBILITIES:
Provide a positive in-person customer experience in a prompt and professional manner related to the customers’ needs and questions. Perform direct customer support for all customers consistent with Mediacom’s policies and procedures.

SPECIFIC RESPONSIBILITIES:

• Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.

• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.

• Troubleshoot basic service issues and schedule on site service calls when necessary.

• Receive and process customer payments, balance cash drawer, and post customer adjustments.

• Issue and receive equipment from customers.

• Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.

• Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time.

• Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.

• Regular Attendance required.

• Perform other duties as directed or required by your supervisor.

• Other duties as assigned.

EXPERIENCE/SKILLS:

• High school diploma or GED required; Associates degree preferred.

• Required – 1-3 years’ experience in retail and/or consumer sales.

• Preferred – 3 plus years’ customer service & cash handling/reconciliation experience.

• Exceptional relationship-building skills.

• Excellent communication skills.

• Ability to multi-task and prioritize in a fast-paced environment.

• Effective cash handling skills.

• Valid driver's license and satisfactory driver record may be required for some locations.

• Must demonstrate intermediate to advanced PC skills.

• Sales ability and willingness to meet sales goals.

• Able to stand for long periods.

• Occasional travel to other sites within the region.

• Ability to work evenings, weekends and holidays and overtime as needed.

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

We offer competitive salaries and excellent benefits including health, dental, vision, matching 401k, tuition reimbursement and plenty of room for advancement. For immediate consideration, please submit your resume on Company Website Link above.

Mediacom Communications Corporation

The Power to Succeed

Mediacom is proud to have received the following recognition, “2021 Best Managed Companies,” “2019 Best Company for Women to Work,” “2017 Best Company for People of Color and Women to Work,” “Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award,” and “2022 Best Managed Companies”

Keywords: Front Counter, Customer Service, Sales

Mediacom is an EOE m/f/d/v

#LI-Onsite

Job Type: Full-time

Pay: From $15.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Marshalltown, IA 50158: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person