Customer Sales & Service Representative I -

$1,000 Sign on Bonus to join a great team!

Mediacom is one of the largest cable companies in the nation operating in 22 states with over 4000 employees. As Mediacom continues to grow, so do the career opportunities within! Be part of the excitement and join one of the most stable and dynamic technology companies in the market today. This culture of advancement, success, outstanding benefits, and career advancement opportunities give you The Power to Succeed!

The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. We offer stability, career growth and excellent benefits including:

• $1000 Sign-On Bonus!
• Paid on the job training and opportunity to promote!
• Company provided equipment!
• Full-time with Medical, Dental, Vision!
• Paid vacation, paid holidays and paid flex PTO!
• 401K with company match of 50% on first 6% of contributions!
• Tuition reimbursement!
• Pay increases through self-guided study
• Shift differential pay increase for evening shifts!
• Monthly commission potential!
• Bi-weekly performance bonus opportunity!
• Generous employee discount on services!

General Responsibilities:
Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

Working Hours: Mon, Tue, Thur, Fri 9AM - 6PM Sat 9AM - 5:30PM OR Mon, Wed, Thur, Fri, 9:30 A,M - 6:30PM Sat 9:30 A

Specific Responsibilities:

• Interact with customers by telephone, as well as e-mail, mail and fax.
• Answer customer inquiries and solve problems regarding billing, services, and products.
• Assess customer needs and interests in order to present Mediacom products and services.
• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
• Exceed or maintain minimum sales ,quality and productivity standards.
• Demonstrate courtesy and patience in customer relations.
• Troubleshoot basic service issues and schedule on site service calls when necessary.
• Receive and process customer payments.

Preferred Skills/Experience:

• Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
• High school diploma required, Associates/Bachelors Degree preferred.
• Effective communication skills.
• Data entry and computer experience.
• Ability to work evenings, weekends and holidays.
• Ability to work overtime when needed.
• Ability to sit for extended periods of time.

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. For immediate consideration, please submit your resume on Company Website Link above.

Mediacom Communications Corporation

The Power to Succeed

Mediacom is an EOE m/f/d/v

Mediacom is proud to have received the following recognition, “2021 Best Managed Companies,” “2019 Best Company for Women to Work,” “2017 Best Company for People of Color and Women to Work,” “Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award,” and “2022 Best Managed Companies”

Keywords: Customer Service, Call Center

Job Type: Full-time

Pay: From $14.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Red Oak, IA 51566: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Red Oak, IA 51566