Customer Service 2

Customer Service Representative, Centralized Services

Emser Tile, LLC, the nationwide supplier of high-quality floor covering products servicing world-leading retailers, builders, and contractors seeks an experienced Customer Service Representative to join the Centralized Order Management Department.

Duties and Responsibilities:

1. Responsible for the complete, timely and accurate execution of multiple business transactions involved in the support of their assigned Centralized Order Management Customer:

a. Understanding of customer and company requirements for assigned customer
b. Timely Receipt, validation and processing of orders
c. Communication of order issues including incorrect pricing, improper package configurations, product size, terms and conditions of sale
d. Communication of product problems, anticipated receipt of required products or potential substation of in-stock products to limit re-selects and customer issues
e. Sourcing of product to support on time shipment and delivery of orders
f. Creation and distribution of order confirmations including communication of potential shipment or delivery issues and their potential resolution
g. Coordination of transportation and scheduling of delivery at the customer or job site
h. Resolution of issues and problems associated with any or all of the above

2. With Support of the Central Order Manager, Supervisor, or Lead, coordination of all aspects of each business transaction with internal departments, customers and suppliers as required to meet customer order requirements.

3. Identification and resolution of issues that may negatively affect operations in a proactive and decisive manner.

4. Management of account activates including:

a. Workload management
b. Quality and accuracy of work performed, including performance to daily metrics
c. Scheduling and execution of assigned functions
d. Implementation of new business processes and day to day management of existing processes

Position Requirements:

• Knowledge of Emser computer system operations, company organization and internal operations
• Good customer service communication and skills
• Attention to detail; focus on execution and timely completion of tasks
• The ability to recognize potential issues and quickly resolve them before they create service failures
• Business knowledge relating to the sales cycle, credit, shipping, and customer order management
• Ability to work with a broad cross section of internal and external customers with varying personalities and department functions
• Service driven with both internal and external customers
• Ability to adapt well to change

About Emser:

The Emser Tradition of Excellence Comes From its People.

Since its establishment in 1968, Emser Tile has become the leading supplier of the world's finest tile and natural stone. Through our international production network and product development expertise, we offer myriad of possibilities that help retailers, contractors, homebuilders, commercial builders, architects & designers bring their ideas to life. Although Emser has grown rapidly, our on-going dedication to outstanding quality and service remains the hallmark of our success.

Emser is always seeking knowledgeable, career-minded professionals to become a part of our team and help drive our growth and expansion into new and existing markets. When it comes to challenging and rewarding career opportunities, Emser is the place to be!

As an Emser employee, you will enjoy healthcare coverage including medical, prescription drug, vision, and dental care. Your financial well-being will be supported through our 401(k) plan. Moreover, we offer a challenging & rewarding professional work environment. Emser's employee benefits package also includes:

• Paid Vacation Time
• Paid Holidays
• Life Insurance
• AD&D Insurance
• Voluntary Long-Term Disability

Career Development:

Emser provides ongoing opportunities for professional training and encourages internal advancement and mobility.

Emser is an equal opportunity employer and prohibits discrimination and harassment of any kind. Emser makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Emser wants to have the best available people in every job. Therefore, Emser does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.